Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Customer Service Officer at GKT Consults Limited

Facebook Twitter LinkedIn WhatsApp
View Jobs at GKT Consults Limited
Full Time Jobs
Lagos
Posted 5 months ago


Job Title: Customer Service Officer

Job Description

  • We a looking for a dynamic Client Experience Officer who is willing and ready to help deliver a happy customer experience and support our sales team to prioritize customer preferences in the company’s marketing strategy. Also, we require a calm personality, with the ability to stay calm under immense pressure.
  • He or she would also be responsible for generating B2C sales leads and closing sales enquiries etc.

Responsibilities

  • Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
  • Collaborate with other departments to ensure excellent customer service
  • Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
  • Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
  • Receive and responding to customer service inquiries
  • Identify needs/wants of customers
  • Make available product brochures for customers and guide them on the use of the website.
  • Update details for personal and business clients, such as name and address details
  • Provide pricing and delivery information to customers
  • Educate customers on deals and promotions the company is offering
  • Attend to enquiries and resolve complaints through phone, email, or social media
  • Assist with placement of orders, refunds, or necessary exchanges
  • Attend to guest of the company.
  • Ensure record of payment information, customer balances and other pertinent information such as addresses and phone numbers are properly kept
  • Assist in selling products and services
  • Utilize computer technology to handle high call volumes
  • Regularly compile reports and submit to the management on overall customer satisfaction and customer data base.

Requirements

  • Minimum of OND / HND / BSc
  • 2+ years of sales/customer service experience.
  • Excellent customer service and sales skills.
  • Strong verbal and written communicator.
  • Excellent phone and presentation skills.
  • Proficiency in Microsoft Office, CRM, and sales software programs.
  • Good negotiation and problem-solving skills.

Salary
N100,000 – N150,000 monthly.

Application Instructions:

The application deadline is on  10th February, 2025. Qualified and interested candidates should send their updated Resume to [email protected]  using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

Others Also Applied For:

  • Structural Engineer at Smart Partners Consulting Limited (SPCL)
  • Head, Treasury Sales (Liability Generation) at Smart Partners Consulting Limited (SPCL)
  • Marine Assurance Supervisor at Minim and Tonye Nigeria Limited
  • Quality Control Manager at Minim and Tonye Nigeria Limited
  • Marine Assurance Supervisor at Minim and Tonye Nigeria Limited
  • Marine Operations Supervisor at Minim and Tonye Nigeria Limited
  • Public Area Attendant / Housekeeper at Stardom Lounge
  • Chef De Partie at Stardom Lounge
  • Waiter at Stardom Lounge
  • Accountant at Stardom Lounge
  • Public Area Attendant / Housekeeper Stardom Lounge
  • Laundry Attendant at Stardom Lounge
  • Business Intelligence Analyst at Smartflow Technologies Limited
  • Sales Executive – Industrial at Smartflow Technologies Limited
  • Senior Datacoms Design / Telecoms Engineer at AMECRON Nigeria Limited (Rivers & Lagos)
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.