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Order Processor (For Serious People Only) at Vitalvida Limited

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View Jobs at Vitalvida Limited
Full Time Jobs
Lagos Yaba
Posted 5 months ago


Job Title: Order Processor

Job Summary

  • We are growing fast, and we need serious people to join our team.

This Role is Not for Everyone:

  • If you are coming to work to sleep, gist, or surf social media, DO NOT APPLY.
  • If you are already working remotely somewhere else and think you can also work in our office, DO NOT APPLY.
  • If you think you are smart and want to use company time to do side hustles or “moonlight,” DO NOT APPLY.

We are looking for serious people who:

  • Are ready to give 100% and take their job seriously.
  • Are willing to come early, close late, and do whatever it takes to get the job done.
  • Will help the company grow by doing their best every day.
  • If you know you are not ready to work hard and be serious, please DO NOT WASTE YOUR TIME APPLYING.

About the Role

  • This role is for disciplined, hardworking, and proactive individuals who will attend to customers, close sales, and help the company succeed.
  • You will be doing more than just your job description because that is how startups work.

Key Responsibilities
Customer Engagement:

  • Answer customers’ questions via WhatsApp, Instagram, and phone calls in a polite and professional way.
  • Help customers place their orders and ensure their satisfaction.
  • Follow up on orders until they are successfully delivered.
  • Proactively resolve issues arising from Delivery Agents and Customers.

Sales and Order Management:

  • Record customer orders in the CRM system accurately.
  • Negotiate rates with logistics service providers.
  • Determine the best delivery agent for each delivery.
  • Manage delivery agents to ensure efficient processing and dispatch of orders.
  • Oversee the flow of customer orders from initiation to delivery.
  • Record calls with customers for quality assurance.
  • Assign orders to delivery agents on WhatsApp and track progress until delivery.
  • Meet or exceed sales targets by identifying and closing opportunities.

Beyond Your Job Description:

  • Step in to help other team members whenever needed.
  • Take initiative to solve problems, even if it’s not “your job.”
  • Look for ways to improve processes for the company.

Reporting and Accountability:

  • Fill out and submit daily sales reports without excuses.
  • Prepare end-of-day reports with accurate and complete information.
  • Proactively handle any issues and ensure smooth operations.

Daily Expectations and Performance Targets

  • Close a minimum of 40 sales daily or resolve 60 inquiries daily to meet targets.
  • KPIs will be tracked daily, and quarterly performance bonuses are available for those who consistently meet and exceed goals.

What You Will Learn and Do in Your First 30 Days:

  • Day 1: Training on CRM tools, order assignments, and customer interaction.
  • Weeks 1 – 2:
    • Conduct daily audits to ensure full understanding of your responsibilities.
    • Start handling customer interactions and orders with full accountability.
  • If you fail to meet expectations within your probation period, you will be let go.

Qualifications

  • Bachelor’s Degree or HND in a relevant field with 1 – 2 years of experience.
  • Previous experience in telesales or customer service is a plus.
  • Must be computer literate.
  • Excellent analytical thinking.
  • Must know how to use WhatsApp, Instagram, CRM tools, and basic computer applications.
  • Knowledge of or willingness to learn new productivity tools.
  • High level of initiative with the ability to self-manage.
  • Excellent written and verbal communication skills.
  • Must be organized, detail-oriented, and able to work under pressure.

What We Expect (Competencies):

  • Ownership Mentality: Treat the company like it’s yours. Take responsibility for results.
  • Hard Work: Come early, stay late, and give your best effort every single day.
  • Focus: Work during work hours — no social media, no gisting, no laziness.
  • Integrity: Be honest and upright. Don’t use company time for personal business.
  • Startup Mindset: Be ready to help where needed; no task is beneath you.

What We Don’t Want:

  • Disorganized individuals who can’t handle multiple tasks and miss details in customer orders.
  • Poor communicators who fail to engage customers professionally or resolve issues effectively, leaving customers frustrated.
  • Procrastinators who delay responding to customers, fail to follow up on orders, or let issues escalate unnecessarily.
  • Negative personalities who complain, shift blame, or bring down team morale instead of working towards solutions.
  • Rude individuals who use condescending tones with customers or phrases like “You have to calm down”—we prioritize respect, empathy, and professionalism at all times.
  • Impatient people who interrupt or dismiss customers’ concerns instead of actively listening and resolving their issues.
  • Know-it-alls who argue with customers or try to “prove them wrong”—we believe in addressing concerns, not winning arguments.
  • Arrogant individuals with uncontrollable egos who undermine teamwork and make interactions uncomfortable for colleagues or customers.
  • People who talk down to others, whether customers, colleagues, or delivery agents—respect and humility are essential to our culture.
  • People who lack accountability and make excuses instead of owning up to mistakes or taking responsibility for results.
  • Those who think customers are not always king—at Vitalvida, our customers are always king, and every team member must reflect that in their interactions.
  • Emotionally reactive individuals who lose their temper or become defensive when dealing with difficult customers or situations.

Salary
N70,000 – N100,000 monthly.

Application Instructions:

The application deadline is no 30th January, 2025. Qualified and interested candidates should send their updated Resume to: [email protected]  using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Note

  • Make sure you are serious and ready to work hard. Lazy or unserious candidates should NOT APPLY.
  • Task: To confirm that you’ve read this job ad thoroughly, include the answer to the following question in your email:
    • “How many sales are you expected to close daily?”

Job Features

Job CategoryOrder Processor

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