Job Title: AAP / CFM Assistant
Responsibilities
- Operationalize a Complain Feedback Mechanism at facility and community levels.
- Ensure the confidentiality, transparency, and proper documentation of all feedback and complaints.
- Guide beneficiaries in lodging complaints or providing feedback, ensuring their privacy and dignity are maintained.
- Maintain Complaint registration and sharing to the central CFMC focal for urgent response and follow-up.
- Communicate outcomes and responses effectively to beneficiaries and communities.
- Maintain an organized database for tracking resolved and pending complaints with appropriate follow-up.
- Liaise with relevant stakeholders, including local authorities and service providers, to resolve issues outside the scope of the facility.
- Participate in camp-level accountability and information-sharing coordination meetings.
- Actively advocate for and integrate the four pillars of accountability—information sharing, participation, feedback mechanisms, and continual learning—into program delivery to ensure services are transparent, inclusive, and adaptive to community needs.
- Provide clear, context-sensitive communication to beneficiaries, ensuring they fully understand program services, their rights, and the mechanisms available for them to provide feedback or seek assistance.
- Educate beneficiaries about their rights, emphasizing the protection of their privacy and the value of their feedback, fostering trust and confidence in the program’s commitment to accountability.
- Establish and maintain an linkage with other sectors, ensuring relevant sectoral -related issues/feedback are referred efficiently and beneficiaries are connected to the appropriate support.
- Provide consistent appropriate advice and information/ counseling to participants through facility helpdesks and household visits, addressing concerns and guiding them to access services effectively.
- Identify and actively address obstacles preventing community members from accessing the feedback and accountability system, prioritizing inclusivity.
- Organize and promote opportunities for communities to share experiences, concerns, and challenges with the Complaint Feedback and Response Mechanism (CFRM), ensuring continuous improvement and stronger engagement.
- Support the MEAL team in planning and implementing AAP scaling up, including linking feedback with programmatic improvements, conducting sessions on community feedback analysis, and fostering a learning environment to drive evidence-based decision-making.
- Read and ensure a full understanding of CATAIs Gender Minimum Standards & Child Protection Policies, asking questions and/or for support when necessary;
- Implement all work-related activities with a gender, disability and child protection lens, taking into account the different needs, concerns and ideas of our staff and beneficiaries;
- Ensure the incorporation of PSEA and gender equity principles in all policies and activities;
- Help build an inclusive office environment where people do not feel disadvantaged or judged according to their gender or limited due to manageable disability.
Requirements
Education:
- Bachelor’s Degree in Statistics, Demographics, Computer Science, IT, or any other relevant equivalent degree is required. A Master’s degree is an added advantage
- Minimum of 2 years previous experience working with National and international NGOs.
- Minimum of 3 years experience in Monitoring, Evaluation, and Accountability in the humanitarian context.
- Experience in implementing NHF-funded
- The ability to develop Maps and infographics is an added advantage
Skills and Competency:
- Proficiency in the use of MS Excel or other statistical packages e.g SPSS, STATA-12, PowerBI etc)
- Good interpersonal skills
- Ability to work within a team setting
- Independence, adaptability and flexibility
- Demonstrated experience in database management
- Strong group process design and facilitation skills, including developing and leading workshops
- Strong data collection, analysis, and report writing using visualization is required.
- Ability to work independently, think analytically and take initiative in solvingproblems.
- Experience in design and development of M&E plan, logical framework and Indicatortrackingtables
- Excellent communication skills.
Application Instructions:
The application deadline is on 16th January, 2025. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.
Website:
Official Job Website: https://cataing.org/
Job Features
| Job Category | AAP / CFM Assistant |