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AAP / CFM Assistant at Center for Advocacy Transparency and Accountability Initiative (CATAI) – 2 Openings

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View Jobs at Center for Advocacy Transparency and Accountability Initiative (CATAI)
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Adamawa Kalabalge Mubi
Posted 6 months ago

Job Title: AAP / CFM Assistant

Responsibilities

  • Operationalize a Complain Feedback Mechanism at facility and community levels.
  • Ensure the confidentiality, transparency, and proper documentation of all feedback and complaints.
  • Guide beneficiaries in lodging complaints or providing feedback, ensuring their privacy and dignity are maintained.
  • Maintain Complaint registration and sharing to the central CFMC focal for urgent response and follow-up.
  • Communicate outcomes and responses effectively to beneficiaries and communities.
  • Maintain an organized database for tracking resolved and pending complaints with appropriate follow-up.
  • Liaise with relevant stakeholders, including local authorities and service providers, to resolve issues outside the scope of the facility.
  • Participate in camp-level accountability and information-sharing coordination meetings.
  • Actively advocate for and integrate the four pillars of accountability—information sharing, participation, feedback mechanisms, and continual learning—into program delivery to ensure services are transparent, inclusive, and adaptive to community needs.
  • Provide clear, context-sensitive communication to beneficiaries, ensuring they fully understand program services, their rights, and the mechanisms available for them to provide feedback or seek assistance.
  • Educate beneficiaries about their rights, emphasizing the protection of their privacy and the value of their feedback, fostering trust and confidence in the program’s commitment to accountability.
  • Establish and maintain an linkage with other sectors, ensuring relevant sectoral -related issues/feedback are referred efficiently and beneficiaries are connected to the appropriate support.
  • Provide consistent appropriate advice and information/ counseling to participants through facility helpdesks and household visits, addressing concerns and guiding them to access services effectively.
  • Identify and actively address obstacles preventing community members from accessing the feedback and accountability system, prioritizing inclusivity.
  • Organize and promote opportunities for communities to share experiences, concerns, and challenges with the Complaint Feedback and Response Mechanism (CFRM), ensuring continuous improvement and stronger engagement.
  • Support the MEAL team in planning and implementing AAP scaling up, including linking feedback with programmatic improvements, conducting sessions on community feedback analysis, and fostering a learning environment to drive evidence-based decision-making.
  • Read and ensure a full understanding of CATAIs Gender Minimum Standards & Child Protection Policies, asking questions and/or for support when necessary;
  • Implement all work-related activities with a gender, disability and child protection lens, taking into account the different needs, concerns and ideas of our staff and beneficiaries;
  • Ensure the incorporation of PSEA and gender equity principles in all policies and activities;
  • Help build an inclusive office environment where people do not feel disadvantaged or judged according to their gender or limited due to manageable disability.

Requirements
Education:

  • Bachelor’s Degree in Statistics, Demographics, Computer Science, IT, or any other relevant equivalent degree is required. A Master’s degree is an added advantage
  • Minimum of 2 years previous experience working with National and international NGOs.
  • Minimum of 3 years experience in Monitoring, Evaluation, and Accountability in the humanitarian context.
  • Experience in implementing NHF-funded
  • The ability to develop Maps and infographics is an added advantage

Skills and Competency:

  • Proficiency in the use of MS Excel or other statistical packages e.g SPSS, STATA-12, PowerBI etc)
  • Good interpersonal skills
  • Ability to work within a team setting
  • Independence, adaptability and flexibility
  • Demonstrated experience in database management
  • Strong group process design and facilitation skills, including developing and leading workshops
  • Strong data collection, analysis, and report writing using visualization is required.
  • Ability to work independently, think analytically and take initiative in solvingproblems.
  • Experience in design and development of M&E plan, logical framework and Indicatortrackingtables
  • Excellent communication skills.

Application Instructions:

The application deadline is on 16th January, 2025. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website:  https://cataing.org/

Job Features

Job CategoryAAP / CFM Assistant

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