Customer Service Officer at Obor Logistics Nigeria Limited

Job Title: Customer Service Officer

Responsibilities

• Provide consistent, high quality customer service to customers who are value long term relationships and buy customized processes and solutions
• Be the first point of contact for all queries and will be responsible for booking, planning of Shipments as per customer SOP, resolution of customer queries, service issues as well as follow –up on outstanding
• Be responsible for preparing & sending the P.O. to the Customer and as well as the proactive and appropriate resolution of issues related to P.O. & Booking management
• Maintaining customer retention and identifying cross sell/up sell opportunities.
• Booking and Planning with vendors/ shippers.
• Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers. • Follow up on the Outstanding bookings & query resolution.
• Service delivery wins.
• Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
• Manage stakeholders for efficient process.

Requirements

• Male or Female
• Bachelor degree in Logistics or related field
• 3-5 years of experience and understanding of logistics field
• Good command of English
• Effective communication skills and the ability to handle multiple tasks all with an attention to details.
• Strong negotiation skills very important
• Analytical thinking and senses of urgency.

Application Instructions:

The application deadline is no 21st January, 2025. Qualified and interested candidates should send their updated Resume to: [email protected]  using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Website: https://logistics.oborgroup.net/