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Waitress / Waiters at Global Rainbowbird Partners

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View Jobs at Global Rainbowbird Partners
Full Time Jobs
Lagos Victoria Island
Posted 5 months ago

Job Title: Waitress / Waiter

Job Description

  • We are seeking a detail-oriented and proactive Waitress/Waiter with solid Customer service experience to join our restaurant team.

Responsibilities
Customer Interaction:

  • Greet customers warmly and escort them to their tables.
  • Provide menus and offer detailed information on menu items, daily specials, and promotions.
  • Answer customer inquiries about ingredients, preparation, and dietary accommodations.

Order Management:

  • Take customer orders accurately and relay them to the kitchen or bar.
  • Serve food and beverages promptly, ensuring accuracy and presentation standards.
  • Handle special requests or modifications to orders.

Table Service:

  • Monitor tables and attend to customer needs throughout their dining experience.
  • Refill drinks, clear plates, and replace utensils as needed.
  • Reset tables for the next customers promptly and efficiently.

Billing and Payment:

  • Prepare and present bills accurately to customers.
  • Process payments using cash, credit/debit cards, or mobile payment methods.

Cleanliness and Hygiene:

  • Maintain cleanliness in the dining area, including tables, chairs, and floors.
  • Ensure all serving tools and equipment are sanitized regularly.

Compliance and Safety:

  • Follow food safety and hygiene protocols at all times.
  • Adhere to workplace safety regulations, including handling hot dishes or beverages safely.

Collaboration:

  • Work closely with kitchen and bar staff to ensure smooth service.
  • Communicate effectively with other team members, especially during busy shifts.

Upselling and Recommendations:

  • Recommend menu items or drinks based on customer preferences.
  • Upsell specials, desserts, or premium options when appropriate.

Problem Solving:

  • Handle customer complaints or concerns calmly and professionally.
  • Escalate unresolved issues to the supervisor or manager as needed.

Miscellaneous Duties:

  • Assist with organizing and restocking supplies in the dining area.
  • Support other team members during peak hours or events.

Skills and Requirements
Educational Qualifications:

  • High School Diploma or equivalent.
  • Prior training or certification in hospitality or food service is a plus.

Experience:

  • 3+ years previous experience as a waitress, server, or in a related hospitality role is an advantage.
  • Familiarity with POS systems and order management tools is beneficial.

Key Skills:
Customer Service Skills:

  • Friendly and approachable demeanor to ensure a positive customer experience.
  • Ability to build rapport and anticipate customer needs.

Communication Skills:

  • Clear and polite verbal communication to take orders and address customer inquiries.
  • Active listening to ensure order accuracy and understand special requests.

Time Management:

  • Efficient multitasking to serve multiple tables in a fast-paced environment.

Problem-Solving Skills:

  • Quick thinking to handle customer concerns or service delays professionally.

Teamwork and Collaboration:

  • Ability to work effectively with team members to deliver seamless service.

Attention to Detail:

  • Ensure orders are accurate, and table settings and presentations meet standards.

Physical Stamina:

  • Ability to stand, walk, and carry heavy trays for extended periods.

Basic Math Skills:

  • Calculate bills and process payments accurately.

Adaptability:

  • Flexible to handle unexpected challenges or changes in customer needs.

Additional Requirements:

  • Availability to work evenings, weekends, and holidays.
  • Professional appearance and adherence to dress codes or uniform policie.

Remuneration

  • Salary: N60,000 – N80,000 Monthly.
  • Accommodation will be provided.

Application Instructions:

The application deadline is on 29th February, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Job Features

Job CategoryWaiter/Waitress Jobs

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