Call Centre Agent at a Health Maintenance Organization – LEAD Enterprise Support Company Limited

Job Title: Call Centre Agent

Job Summary

• A Health Maintenance Organization in Lagos is seeking a qualified and competent candidate to fill the following position of Call Centre Agent.

Key Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services, and policies.
• Guide callers through troubleshooting, navigating the company site, or using the products or services.
• Active listening skills for determining customer needs.
• Patience to deal with frustrated customers in a polite, professional manner.
• The ability to follow call scripts, if needed.
• Collaborate with other call centre professionals to improve customer service.
• Provide friendly, courteous service to customers always and ensure they finish their call with you satisfied and happy.
• Escalate customer complaints to the complaints team or management.
• Work in line with company KPIs regarding call volume and service levels.

Job Requirements

• Candidate must be an undergraduate with at least 4 years of working in a customer service role (HMO / Insurance only).
• Strong communication, both written and verbal.
• Great active listening skills.
• Exceptional interpersonal and rapport-building skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Comfortable working in fast-paced environments.
• Computer literacy.
• Phone skills, including familiarity with complex or multi-line phone systems.
• In-depth knowledge of a company’s products and/or services.
• Expertise in the customer service area they focus on, such as accounts, sales, technical support, or another area.

Salary
N150,000 and above / Month.

Application Instructions:

The application deadline is no 28th February, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.
Or
Click here to apply online