Customer Service Representative at Career and Consult

Job Title: Customer Service Representative

Key Responsibilities

• Customer Support: Respond to customer inquiries regarding orders, menu items, delivery status, and promotions.
• Issue Resolution: Address complaints, delivery delays, incorrect orders, and escalate issues as needed.
• Order Coordination: Work with kitchen staff and delivery partners to track and manage customer orders.
• Feedback Collection: Gather customer reviews and feedback to improve service quality.
• Refunds & Adjustments: Process refunds, discounts, and adjustments in line with company policies.
• Knowledge Management: Stay updated on menu changes, promotions, and company policies to provide accurate information.
• Record Keeping: Maintain logs of customer interactions and report recurring issues.
• Upselling & Promotions: Inform customers about special deals and recommend menu items to enhance their experience.

Requirements

• Experience: 1+ years in customer service, call center support, or a related field (preferably in food delivery, hospitality, or e-commerce).
• Skills: Strong communication, problem-solving, and multitasking abilities.
• Technology: Familiarity with CRM software, chat support tools, and order management systems.
• Language: Proficiency in English (additional languages are a plus).
• Availability: Willingness to work shifts, including evenings, weekends, and peak hours.

Salary
N100,000 monthly.

Application Instructions:

The application deadline is 27th March, 2025. Therefore qualified and interested candidates should send their CV to:  [email protected] using the Job Title as the subject of the email.