Assistant Manager, Real Estate and Administration (Housekeeping & Catering) at African Export-Import Bank (Afreximbank)

Job Title: Assistant Manager, Real Estate and Administration (Housekeeping & Catering)

About Job

• The Assistant Manager, Real Estate and Administration (Housekeeping & Catering) is responsible for overseeing and managing all housekeeping and catering services at the Bank headquarters.
• This includes ensuring high-quality cleaning and hygiene standards, delivering excellent catering services, and maintaining compliance with international best practices, QHSE standards, and Bank policies.
• The role involves leading and motivating the housekeeping and catering teams to provide a safe, hygienic, and conducive work environment for Bank staff, tenants, and guests.

Responsibilities
Housekeeping Management:

• Oversee the housekeeping service providers to ensure the delivery of world-class cleaning services, maintaining a clean, safe, and healthy workplace.
• Manage and coordinate daily cleaning schedules, ensuring the entire Bank headquarters is impeccably clean, bacteria-free, and ready for use at all times in line with QHSE standards and Bank policies.
• Develop and implement a comprehensive cleaning plan, ensuring strict adherence to Service Level Agreements (SLAs), QHSE regulations, and Bank procedures, with enforcement of penalties for non-compliance.
• Assist in the preparation and management of the annual housekeeping budget, ensuring cost-effectiveness and efficient allocation of resources.
• Ensure that housekeeping service providers maintain a competent, well-trained, and motivated cleaning team, including relief staff for weekends and holidays.
• Supervise and monitor pest control and waste management activities to ensure a pest-free and bacteria-free environment, with daily garbage collection meeting health and safety standards.
• Coordinate with the Supply Chain First Officer to procure all cleaning equipment, tools, and supplies as required.
• Work with the Warehouse Manager to maintain sufficient stock levels and prevent shortages of essential cleaning materials.
• Submit detailed monthly reports (or more frequently, if required) to the Soft Services Lead, providing updates on the implementation of cleaning plans, challenges faced, and recommendations for action.

Catering Management:

• Oversee the catering team to ensure the delivery of world-class catering services that meet the highest standards in terms of food quality, service, and safety for Bank staff, tenants, and guests.
• Develop and implement a comprehensive catering plan, ensuring adherence to SLAs, QHSE regulations, and Bank policies, and enforce penalties for non-compliance.
• Assist in preparing and managing the annual catering budget, ensuring cost control and efficient resource utilization.
• Ensure that catering operations meet the highest food hygiene and safety standards, complying with quality assurance protocols and keeping detailed records.
• Supervise catering contracts and ensure timely, high-quality food service delivery.
• Submit detailed monthly reports (or as required) to the Soft Services Lead, covering catering plan implementation, challenges, and recommendations for improvement.

Team Management:

• Identify and communicate key responsibilities to ensure effective service delivery and achievement of operational objectives.
• Evaluate and direct team members, conducting regular assessments to ensure compliance with agreed-upon KPIs.
• Establish clear workflows to facilitate the smooth execution of daily tasks.
• Ensure that strategies and processes are in place to align with the Bank’s business objectives and operational needs.
• Foster a strong team spirit, enabling all team members to collaborate effectively and achieve optimal performance.
• Build trust and accountability within the team by setting clear expectations, encouraging contributions, providing constructive feedback, and supporting professional development.

Other Responsibilities:

• Perform any other duties related to housekeeping, catering, or real estate administration as required by management.

Experience:

• Total Years of Experience: 6-10 years.

Education:

• Master’s Degree in Food Service Management or any related field.

Languages:

• Fluent: Arabic, English.
• Intermediate: French (preferred).

Knowledge & Skills:

• Software Proficiency:
  • Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.
• Technical Skills:
  • Prior experience in Food & Beverage (F&B) services.
  • Experience in housekeeping/custodial tasks.
• Certifications/Licensure (Preferred but not required):
  • Specialized training in food service management, housekeeping, or related fields is an added advantage.

Application Instructions:

The application deadline is no 6th March, 2025. Qualified and interested candidates should send their updated Resume to:  [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website https://www.afreximbank.com/