IT Manager at Choice Talents NG

Job Title: IT Manager

Responsibilities

• Help Desk Support: Provide frontline assistance and technical support to end-users, addressing issues through various channels, such as phone, email, or chat.
• Troubleshooting: Identify and diagnose hardware and software issues, as well as network and connectivity problems, and offer timely solutions.
• Installation and Configuration: Install and configure computer systems, software applications, and hardware components, ensuring they work correctly.
• User Account Management: Create, modify, and deactivate user accounts and permissions, managing access to systems and resources.
• Software Updates and Patch Management: Ensure that software and applications are up to date with the latest patches and security updates.
• Hardware Maintenance: Perform routine maintenance on computer hardware, including cleaning, upgrading, and repairing components.
• Network Support: assist with network setup, troubleshooting connectivity issues, and maintaining network infrastructure.
• Data Backup and Recovery: Manage data backups, schedule regular backups, and support data recovery efforts in case of data loss.
• Security Measures: Implement security protocols, enforce company security policies, and respond to security incidents.
• Remote Support: Provide technical assistance to remote or off-site users, resolving issues without being physically present.
• Documentation: Maintain records, documentation, and knowledge base articles to facilitate issue resolution and knowledge sharing.
• User Training: Offer training and guidanceto users on software applications and best practices to enhance their technical skills.
• IT Policy Enforcement: Enforce IT policies and procedures to maintain security, compliance, and efficient IT operations.
• Monitoring and Reporting: Continuously monitor systems, network performance, and resource utilization and generate reports for analysis.
• Project Support: assist in IT projects, such as system upgrades, migrations, and deployments, by providing technical support.
• Mobile Device Management: Manage and secure mobile devices, such as smartphones and tablets, used by employees.
• Inventory Management: Keep track of IT assets and maintain an updated inventory of hardware and software resources.
• Disaster Recovery Planning: Contribute to disaster recovery and business continuity planningto ensure data and systems are recoverable in emergencies.
• Compliance and Regulations: Stay informed about relevant IT laws and regulations, ensuring the organization’s IT practices meet legal requirements.
• Escalating IT issues to the IT Support Heads where necessary.
• Undertaking small- to medium-sized IT projects as instructed.
• Providing desktop and server support. Supporting and maintaining Company Software’s Other task assigned by your line manager.

Qualifications

• BSc in Information technology or a related field.
• MSc/MBA is an added advantage.
• 6+ years of work experience in similar role.

Salary
N700,000 monthly.

Application Instructions:

The application deadline is on 28th February, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://choicetalents.com.ng/