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Health Information Management (Customer Service Officer) at Lily Hospitals Limited

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Full Time Jobs
Delta Warri
Posted 4 months ago

Job Title: Health Information Management (Customer Service Officer) 

Job Description

  • We are seeking a Health Information Management Officer who will also serve as a Customer Service Personnel to join our dynamic team.
  • The ideal candidate will be responsible for managing health information systems and providing exceptional customer service to patients, visitors, and medical staff.

Key Responsibilities

  • Manage and maintain health information databases, ensuring accuracy, confidentiality, and compliance with regulations.
  • Retrieve and compile medical records for patient care, research, and legal purposes.
  • Process patient admissions, transfers, and discharges by accurately updating records and documentation.
  • Collaborate with medical staff and other departments to ensure efficient information flow and resolve inquiries.
  • Assist patients and visitors by providing information, guidance, and support regarding health records and administrative processes.
  • Handle inquiries via phone, email, and in-person interactions in a courteous and professional manner.
  • Educate patients on accessing and understanding their health information while maintaining confidentiality and privacy.

Requirement & Qualifications

  • Minimum of an HND in Health Information Management
  • Proven experience in health information management and customer service in a healthcare setting.
  • Strong communication, interpersonal, and problem-solving skills.
  • Knowledge of medical terminology and patient privacy laws.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
  • Must reside in Warri, Delta State or its environs

Application Instructions:

The application deadline is on 18th February, 2025. Therefore qualified and interested candidates should send their CV and a cover letter outlining their qualifications and experience to: [email protected] using the job title as the subject of the mail.

Job Features

Job CategoryCustomer Relationship Manager Jobs, Customer Service / Call Centre / Front Desk / Receptionist Jobs

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