Onsite Technical Support (Field Support Engineer) at Ascentech Services Limited

Job Title: Onsite Technical Support (Field Support Engineer)

Responsibilities

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Responsible for supporting post-sales customer activity remotely and on-site.
• Responsible for carrying out detailed Site Survey & maintain proper documentation
• Perform installation and implementation and network integration at customer’s site
• Promptly investigate, resolve & report any incidents, errors, events or deviations
• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Track and route problems and requests and document resolutions
• Prepare daily activity reports
• Inform management of recurring problems

Requirements

• HND / Graduate / Post Graduate in Electrical /Electronics /Computer/ Communication/ Info Tech
• 1 to 2 years relevant experience.
• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting.
• Relevant Industry Experience, been on the front end handling customers and team.

Skills:

• Computers (OS & Application Level)
• Analytical
• Internet and Tech savvy
• Customer Focused
• Team Player.

Salary
N90,000 – N100,000 Monthly.

Application Instructions:

The application deadline is on 18th February, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.ascentech.com.ng/