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Guest Service Agent at Tivana Workforce

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Full Time Jobs
Abuja FCT
Posted 4 months ago

Job Title: Guest Service Agent

Job Summary

  • A Guest Service Agent is the first point of contact for guests, ensuring a warm welcome and delivering exceptional service throughout their stay. 

Responsibilities
Key responsibilities include:

  • Guest Check-In & Check-Out: Handling arrivals, departures, and reservations efficiently while maintaining a luxury experience.
  • Personalized Guest Assistance: Addressing guest inquiries, and special requests, and providing recommendations for hotel services and local attractions.
  • Problem Resolution: Managing guest concerns and complaints professionally to ensure satisfaction.
  • Communication & Coordination: Liaising with housekeeping, concierge, and other departments to fulfill guest needs seamlessly.
  • Billing & Payments: Processing payments, and invoices, and maintaining accurate records.
  • Brand Representation: Upholding the hotel’s five-star standards in professionalism, appearance, and service excellence.

Requirements

  • Interested candidates should possess a Bachelor’s Degree with 3 – 5 years experience.

Application Instructions:

The application deadline is 25th February, 2025. Qualified and interested candidates should send their updated Resume to: [email protected]   using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Job Features

Job CategoryGuest Service Agent

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