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Client Service Officer at ThePush Consulting

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Full Time Jobs
Lagos Lekki Phase 1
Posted 4 months ago

Job Title: Client Service Officer

Job Summary

  • We are seeking a proactive and client-focused Client Service Officer for our Website Design services.
  • The ideal candidate will ensure exceptional service throughout the design process, maintain strong client relationships, and manage inquiries, issues, and project execution.
  • Excellent communication, attention to detail, and a passion for high-quality digital experiences are key for success in this role.

Key Responsibilities
Project Management & Coordination:

  • Oversee the full lifecycle of web projects & related services, including planning, execution, and delivery.
  • Develop project timelines, set milestones, and ensure projects stay on schedule and within budget.
  • Collaborate with design, development, and content teams to ensure that client specifications are clearly understood and met.
  • Monitor project progress, track deliverables, and ensure all milestones are achieved within the agreed timeframe.

Client Relationship Management:

  • Serve as the primary point of contact for clients, managing communications and ensuring their needs are addressed in a timely and professional manner.
  • Build and maintain strong relationships with clients to ensure satisfaction and foster long-term partnerships.
  • Provide regular updates to clients on project status, ensuring transparency throughout the process.
  • Manage client expectations by communicating potential challenges or delays and proactively offering solutions.

Problem-Solving & Issue Resolution:

  • Identify and resolve any issues or challenges that arise during the project, ensuring minimal impact on timelines or quality.
  • Troubleshoot design, development, and technical issues in collaboration with internal teams, and ensure timely resolution.
  • Escalate complex issues to the appropriate team or management as necessary to ensure client satisfaction.

Quality Control & Client Approval:

  • Review project deliverables to ensure they meet the company’s standards and client expectations before presenting them for approval.
  • Ensure that client feedback is incorporated at each stage of the project, maintaining a focus on delivering high-quality results.
  • Coordinate client approvals at each project milestone, ensuring their requirements are met before moving to the next phase.

Project Documentation & Reporting:

  • Maintain detailed records of project requirements, timelines, client communications, and feedback.
  • Provide regular progress reports to clients and internal teams, highlighting successes, risks, and upcoming tasks.
  • Track project performance metrics and KPIs to ensure projects are on track to meet objectives.

Post-Launch Support:

  • Ensure smooth handover of the project to the client after the website launch, providing any necessary training or documentation for site management.
  • Follow up with clients after launch to ensure satisfaction and address any post-launch issues or updates.
  • Identify opportunities for ongoing support, including maintenance, SEO, and additional digital services.

Collaboration with Sales & Marketing:

  • Work closely with the sales team to ensure smooth transition from sales to project execution, ensuring all client expectations are documented and met.
  • Collaborate with the marketing team to ensure project deliverables align with client branding and marketing objectives.

Key Requirements

  • Proven experience in client services, project coordination, or a related role within the web development or digital services industry.
  • Strong communication, negotiation, and interpersonal skills.
  • Ability to manage multiple projects simultaneously while maintaining attention to detail.
  • Familiarity with web development processes, terminology, and tools.
  • Excellent organizational and time management skills.
  • Proficiency in MS Office and project management tools.
  • Bachelor’s Degree in Business Administration, Communications, or a related field is preferred.

Preferred Qualifications:

  • Experience in website design, development, or digital marketing industry.
  • Familiarity with web fundamentals, including types of websites, web layouts, hosting, domains, and email services.
  • Experience in coordinating cross-functional teams (design, development, marketing).

Salary
N150,000 – N200,000 monthly.

Application Instructions:

The application deadline is on 19th February, 2025. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy. Website:

Note: Join Jivagate Media Enterprise and play a key role in delivering seamless web projects that help clients build a powerful online presence!

Job Features

Job CategoryClient Service Officer

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