Cloud Support Officer at Equinix

Job Title: Cloud Support Officer

Job Summary

• The Cloud Support Officer will be responsible for providing first level support to Equinix Cloud & Managed services customers in line with customer SLA requirement.

Responsibilities

• Respond to operational requests with Work Breakdown Schedules (WBS) or implementation plan
• Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers
• Troubleshoot (Microsoft Private cloud with Windows Azure pack and Azure Stack), cloud (AWS, Azure) and hybrid solutions
• Provide  timely support to internal and external customers
• Prepare documentations and reports as required
• Provide support to Customers on escalations
• Open support ticket, update and close them accurately
• Identify, recommend, and implement potential improvements to service efficiency
• Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met
• Identify, recommend and implement potential improvements to service efficiency
• Ensure quality, up-to-date documentation exists for all service arrangements
• Work with the Cloud Implementation, and Cloud Solutions teams to deliver customer projects.

Qualifications

• Bachelor’s Degree in Computer Sciences, Information Management or related engineering field is preferred
• Experience with Microsoft public, hybrid and private cloud
• Technical Expertise in cloud service delivery models including infrastructure as a service, platform as a service and software-as-a-service; automation; hypervisors; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling
• Experience working with Windows/Linux operating systems
• Minimum of 2 years’ experience working with Microsoft system centre 2012 or later versions
• Minimum of 2 years’ experience in a virtualization & cloud environment
• Strong Cloud experience skills (AWS or Azure)
• Powershell scripting experience will be an added advantage
• Networking experience will be an added advantage
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position
• Excellent customer engagement skills
• Excellent oral and written communication skills
• Ability to follow through project phases or life cycle, following Project implementation guidelines to achieve effectiveness in project delivery
• Good understanding of networking in a cloud-based environment
• Problem solving skills
• Prioritizing skills
• Troubleshooting skills.

Application Instructions:

The application deadline is Not Specified. Qualified and interested candidates can: “Click here to apply online“. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.equinix.com