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Business Supervisor at Excel and Grace Consulting

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View Jobs at Excel and Grace Consulting
Full Time Jobs
Lagos
Posted 4 months ago

Job Title: Business Supervisor

Job Summary

  • The Business Supervisor is a key leadership role responsible for overseeing the daily operations of our Company. 
  • This role ensures smooth and efficient service, maintains high standards of food quality and customer satisfaction, manages staff performance, and contributes to the overall profitability of the business.

Responsibilities

  • Supervise and coordinate all front-of-house and/or back-of-house operations.
  • Ensure smooth and efficient service flow during peak hours and throughout the day.
  • Monitor and maintain optimal stock levels of food, beverages, and supplies.
  • Oversee opening and closing procedures, ensuring all tasks are completed according to established guidelines.
  • Maintain a clean, organized, and safe work environment, adhering to all health and safety regulations.
  • Handle customer complaints and resolve issues promptly and professionally.
  • Manage reservations and seating arrangements (if applicable).
  • Implement and enforce company policies and procedures.
  • Supervise, train, and motivate team members.
  • Conduct performance reviews and provide constructive feedback.
  • Create staff schedules and manage time off requests.
  • Address employee concerns and resolve conflicts effectively.
  • Foster a positive and collaborative work environment.
  • Ensure exceptional customer service is provided at all times.
  • Proactively address customer needs and anticipate potential issues.
  • Build rapport with regular customers and create a welcoming atmosphere.
  • Handle customer feedback and complaints with professionalism and empathy.
  • Assist in managing cash handling procedures and ensuring accuracy.
  • Monitor sales performance and identify opportunities for improvement.
  • Control costs related to food, labor, and other expenses.
  • Assist in inventory management and control.
  • Contribute to local marketing initiatives and promotions.
  • Promote special offers and events to customers.
  • Utilize social media platforms to engage with customers.

Qualifications

  • Proven experience as a Supervisor or in a similar leadership role in the food service industry.
  • Strong understanding of restaurant/food business operations.
  • Excellent customer service and communication skills.
  • Ability to lead and motivate a team.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and decision-making skills.
  • Knowledge of food safety and hygiene regulations.
  • Basic computer skills (e.g., POS systems, inventory management software).

Salary
N100,000 per month.

Application Instructions:

The application deadline is no Not Specified. Qualified and interested candidates should send their updated Resume to: [email protected] and[email protected]  using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://eandg.com.ng/

Job Features

Job CategorySupervisor

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