Contact Centre Agent (Hausa Speaker) at Kennedia Consulting Limited

Job Title: Contact Centre Agent (Hausa Speaker)

Job Summary

• We are seeking a dedicated and professional Contact Centre Agent
• In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Responsibilities

• Handle inbound and outbound customer interactions efficiently and professionally.
• Address customer inquiries, resolve complaints, and provide accurate information about products and services.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify and escalate complex issues to the appropriate department for resolution.
• Collaborate with team members to achieve individual and team performance goals.

Requirements

• Must have completed NYSC
• BSc ONLY (2:2)
• Minimum of one year experience as a customer service or call centre agent
• Not older than 26 as at the time of application
• Strong verbal and written communication skills.
• Proven ability to deliver excellent customer service in a professional environment.

Salary
N102,000 per month ( 13th month, HMO, pension).

Application Instructions:

The application deadline is 25th February, 2025. Therefore, Qualified and interested candidates should send their updated Resume to: [email protected]  using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://kennediaconsulting.net/