Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Network Support Engineer at ipNX Nigeria Limited

Facebook Twitter LinkedIn WhatsApp
View Jobs at IPNX Nigeria Limited
Full Time Jobs
Lagos
Posted 3 months ago

Job Title: Network Support Engineer

Job Summary

  • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, Wimax services etc.
  • To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Duties and Responsibilities

  • Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
  • Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
  • Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.
  • Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
  • Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
  • Prepare daily incidence summary reports.

Requirements

  • B.Sc / B.Eng in Computer Science Computer Engineering / Electrical-Electronics engineering (2.2/Upper Credit at minimum).
  • CCNA , CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.
  • A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) is desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.

Application Instructions

The application deadline is 30th March, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Note: Only shortlisted candidates will be contacted.

Job Features

Job CategoryNetwork Support Engineer

Others Also Applied For:

  • Customer Service / Admin Officer at Excel and Grace Consulting
  • Business Development Officer at Excel and Grace Consulting
  • Internal Auditor at Excel and Grace Consulting
  • Operations Manager at Excel and Grace Consulting
  • Executive Assistant at Excel and Grace Consulting
  • Business Manager at Excel and Grace Consulting
  • Head of Business Development at DreamCity Property & Investment Limited (2 Openings)
  • General Manager at DreamCity Property & Investment Limited (2 Openings)
  • Sales Executive at DreamCity Property & Investment Limited (5 Openings)
  • Sales Logistics Officer at Fort Knox Outsourcing
  • Senior Mechanical Engineer at Fort Knox Outsourcing
  • I.T Sales Executive at Fort Knox Outsourcing
  • Aggregator Manager at Fort Knox Outsourcing (10 Openings)
  • Logistics Operations Associate at a Logistics Solutions Company – Fort Knox Outsourcing
  • Customer Service Representative at Fort Knox Outsourcing
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.