Head of Department, Business Process Management at LAPO Microfinance Bank Limited

Job Title: Head of Department, Business Process Management

Key Responsibilities (with a banking focus)
Process Analysis & Documentation (Banking Context):

• Map and document critical banking processes like loan origination, KYC/AML checks, account opening, and transaction processing.
• Identify bottlenecks and inefficiencies that impact customer service, operational costs, or regulatory compliance.
• Model “to-be” processes that incorporate best practices, automation, and regulatory requirements.

Process Improvement & Optimization (Banking Focus):

• Lead projects to streamline processes, reduce processing time, and improve accuracy in areas like loan approvals, fraud detection, and customer onboarding.
• Apply Lean, Six Sigma, or other methodologies with a focus on banking-specific challenges (e.g., risk management, compliance).
• Implement process changes while ensuring minimal disruption to banking operations.

Process Design & Implementation (Banking Context):

• Design processes that adhere to strict banking regulations (e.g., KYC/AML, GDPR, PSD2) and internal risk policies.
• Collaborate with compliance officers and legal counsel to ensure regulatory compliance is embedded in process design.
• Support the implementation of new processes, including training for bank staff and communication to customers.

Process Monitoring & Performance Management (Banking Focus):

• Establish KPIs relevant to banking, such as transaction processing time, customer satisfaction scores, regulatory compliance adherence, and fraud detection rates.
• Monitor process performance using banking-specific data and reporting tools.
• Analyze data to identify trends, potential risks, and areas for improvement in banking operations.

Stakeholder Management (Banking Context):

• Collaborate with branch managers, loan officers, compliance officers, IT staff, and other stakeholders across the bank.
• Effectively communicate process changes and their impact on different areas of the bank.
• Build strong relationships with stakeholders to ensure buy-in for BPM initiatives.

Technology & Tool Support (Banking Focus):

• Utilize BPM software, workflow automation tools, and banking-specific systems (e.g., core banking platforms, CRM) to manage processes.
• Evaluate and recommend technologies that can automate banking processes, improve data analytics, and enhance regulatory compliance.

Compliance & Risk Management (Banking Specific):

• Ensure all process changes comply with relevant banking regulations and internal risk policies.
• Identify and mitigate risks related to process changes, such as operational risks, compliance risks, and reputational risks.

Project Management (Banking Context):

• Manage process improvement projects within the bank, considering the complexity of banking operations and regulatory requirements.
• Ensure projects are delivered on time and within budget, with minimal disruption to banking services.

Application Instructions:

The application deadline is 27th February, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] and copy: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Websites: https://www.lapo-nigeria.org/