Sales Force Automation Specialist at BIC Nigeria

Job Title: Sales Force Automation Specialist

Job Responsibilities

• Data Owner for all Distributors Sales Rep, Retail Outlet Master, Wholesalers Mapping , channel mapping.
• ASSABIL app training for salespeople and supervisors (lots of time in the field to properly train them individually)
• Technical support in case of challenges using ASSABIL by sellers
• ASSABIL Backoffice set-up and training for distributors
• Technical support in case of problems using ASSABIL Backoffice by distributors
• Creation / modification / update of the customer database (POS)
• Creation / modification / update of the daily routes of the  in ASSABIL
• Creation / modification / update of BIC products & selling prices
• Creation / modification / update of promotions
• Capturing master data from multiple sources and integrating into an operational data store for replication to other destination systems if possible.
• Manage the quality of data, consistent classification and data-reconciliation issues. [Ex: Creating and Updating]
• Weekly/Monthly Master data cleansing activities. [Ex: Weekly outlet master reconciliation report, Dormant Customer Review]
• Configure and maintain the SFA phones for sales representatives,
• Train the sales representatives and distributors,
• Provide troubleshooting support in case of issues,
• Update price lists when necessary,
• Create new products in the SFA tool,
• Create and update the sales representatives’ routes,
• Create and update questionnaires for merchandisers

Integrity of Data:

• Ensure integrity of all data in the Assabil
• Secondary sales data reconciliation is done between systems & sign off at the end of each period.
• Ensure all monthly sales related data are transmitted by Distributors and are fully available in SFA by closing dates.
• Manage SFA/Assabil user logins (Create, Update) for the top Management
• Manage all information field operation CRM related complaints from the end users and solve them open path to fast & accurate information in data base.
• Sales Reports template creation into a meaningful dashboard through Power BI 

Sales Tools Management:

• Owner of all Smart phone data base Phone Ids vs User name and phone number (Excel file to be updated)
• Smart phones subscriptions provider management- data usage vs cost per phone
• Configuration of telephones for salespeople and supervisors

Sales Team Bonus calculation/ Customer Year End Rebate:

• Generate the sales team performance from Assabil and share it with respective Sales Managers for alignment
• Prepare the year end rebate Actual budget for payment approvement based on signed trade terms
• Manage all sales related data Claim from trade and sales force
• Work with Regional Sales Managers to ensure 100% accuracy of all sales made outside the SFA Assabil
• Support Customer service to obtain additional secondary sales data needed

Information Reporting:

• Publish IMS sales reports for top management and field sales team to monitor target vs achievement both in area level and category wise.
• Update the customer classification in SFA according to performance/relocation
• Track the deployment of all POSM in the trade, provide monthly reports
• Secondary Sales target vs achievement for sales Managers to monitor performance vs target/category /channel/region
• Monitor daily stock Inventory in Distributor, Area & region.
• Conduct Customer ranking and evaluation

Key Performance Indicators / Key Figures

• Secondary Sales Report
• Customer daily Stock Inventory
• POS sales hierarchy based on performance
• Monitor the sales KPIs – Strike Rate Average Basket Product Product performance at Point of purchase
• Sales Performance/region/channel/category

Candidate Profile: Qualifications / Technical Skills (R= Required – D = Desired)
Simple Criteria:

• R – At least 2-3 years in a Sales Information Management System preferably in FMCG Industry
• R – Perfect knowledge of Microsoft operating systems, especially POWER BI
• R- Proficiency in SFA tools, with the ability to configure and customize them according to needs. Knowledge of CRM, ERP tools, and cloud environments
• D – Some sales experience would be beneficial

Complex Criteria:
Professional skills:

• R – Business and results oriented with proven negotiation skills
• R – Be able to identify new sales opportunities (new customers, new segments)
• R – Hard working, rigorous, well organized and able to work autonomously
• R – Good business acumen (understanding of our business model involving different stakeholders from brand to distributors to retailers/trade to consumers)
• D – Capacity to deal with reporting and meet tight deadlines
• D – Analytic, accurate and quick interpretation of figures

     Personal skills:

• R – A self-starter, working under their own initiative… and a completer/finisher
• R – Ability to analyze and provide clear recommendations
• R – Build strong relationships with both key external and internal customers
• R – Energy and passion for achievement of own commitments and delivering company objectives

Previous / Professional Experience:

• A minimum of 3 years of experience managing an SFA or CRM solution, with a solid understanding of business processes, and 1-2 years of experience in a Sales Information Management System, preferably in the FMCG industry

Additional Information:

• IT Degree / Advanced Degree preferred
• Software engineering skills
• Architecture design, systems
• System design / development integration
• General database admin
• DTS / BCP / ISQL
• Query construction
• Understanding of architecture / features
• Use of WL Analyst
• SQL , database
• Valid driving license     
• No direct people management.
• Speaks fluent English. Knowledge of local language(s) a plus.
• Ready to travel intensively within the assigned territory and work on the field (70% of the time)
• International mobility a plus.

Application Instructions:

The application deadline is Not Specified. Qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.