Operations Support Associate at Equinix

Job Title: Operations Support Associate

Description

• Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. 
• We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

• Develops technical, process and systems knowledge by working on projects assigned and directed by more senior level Operations Support Engineers.

Responsibilities
Technical Support:

• Develops technical knowledge, shadowing more senior team members on technical support escalations

Process Support/Optimization

• Learns and follows business and/or technical processes within the Data Center; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g., order fulfillment process, basic incident management definition or clarification such as awareness of color coding or timing, identifying and redlining the differences between processes)

Systems Support:

• Develops knowledge of and learns business systems (e.g., Siebel fulfillment, Remedy) within Equinix

Data Support/Analysis:

• Performs data management support to the team, such as analyzing data (in reporting), looking for patterns, and tracks resolutions

Documentation:

• Reviews documentation (can be technical & non-technical) and sends notifications; documents own work processes

Training:

• Handles logistics for training rollouts
• Provide support training related activities

UAT:

• Handles logistics for User Acceptance Testing

Project Management:

• Works on assigned project activities

Qualifications

• Candidates should possess a Diploma to a Bachelor’s Degree
• Proven years experience

Application Instructions:

The application deadline is Not Specified. Qualified and interested candidates can: “Click here to apply online“. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.equinix.com