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Data Center Customer Operations III at Equinix

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Full Time Jobs
Lagos Victoria Island
Posted 4 months ago

Job Title: Data Center Customer Operations III

Job Summary

  • Applies acquired job skills to work on tasks that are semi-routine in nature. 
  • Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities
Queue Management / Reporting:

  • Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
  • Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
  • Ensures adherence to commit times within standard operating procedures
  • Maintains detailed written records of all work activity
  • Updates local asset databases and other systems

Installations:

  • Rack and stack semi-routine customer equipment tickets
  • Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes

Cross-Connect:

  • Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
  • Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
  • Learns to install ‘across’ connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting:

  • Supports semi-routine standard operating testing and standard operating installations of customer assets
  • Supports standard operating procedures of layer 1 cross-connect certification testing
  • May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

Stakeholder Partnership:

  • Supports the operations and security personnel team for breaks or other activities, when necessary
  • Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Customer Management:

  • Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
  • Delivers a high level of service and an excellent customer experience when interfacing with customers
  • Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guideline
  • Supports customers on-site by through access control and escorting services

Projects:

  • Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
  • Supports vendors on projects
  • Supports physical customer audits

Training:

  • Completes all assigned training in a timely manner
  • May provide support to new hires

Qualifications

  • Typically requires a high school diploma and proven years of equivalent work experience.

Application Instructions:

The application deadline is Not Specified. Qualified and interested candidates can: “Click here to apply online“. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.equinix.com

Job Features

Job CategoryData Center Customer Operations

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