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Data Center Customer Operations Specialist IV at Equinix

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View Jobs at Equinix
Full Time Jobs
Lagos Victoria Island
Posted 4 months ago

Job Title: Data Center Customer Operations Specialist IV

Job Summary

  • Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. 
  • Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities
Queue Management / Reporting:

  • Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times
  • Supports cross-functional teams to collaborate on customer tickets
  • Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests
  • Actively provides input and makes recommendations to processes
  • Maintains detailed written records of all work activity
  • Updates local asset databases and other systems.

Installations:

  • Handles moderately difficult rack and stack customer equipment tickets
  • Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly
  • Supports the installation of moderately difficult installs, which may include: overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities
  • Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed
  • Performs quality checks on both cross-connects and on-site support tickets and recommends improvements.

Cross-Connect:

  • Supports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing
  • Installs and tests moderately difficult cross-connect circuits, which may include: switched, multiplexed, etc.

Testing / Troubleshooting:

  • Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing
  • Supports the troubleshooting of moderly difficult circuits (i.e., switched, multiplexed, etc.)
  • Escalates more advanced circuits and supports as needed
  • Works with customers to troubleshoot issues and uses experience gained to recommend solutions

Stakeholder Partnership:

  • Monitors stock levels and proactively addresses needs for materials with proper teams
  • Provides escalated work order support, and supports dispatch of alarms
  • May provide back-up support to security personnel, if needed.

Customer Management:

  • Supports customer satisfaction through timely and precise order execution
  • Delivers a high level of service and an excellent customer experience when interfacing with customers.
  • Provides support with time expectations on new deployments and existing alterations
  • Supports customers on-site by through access control and escorting services
  • Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations.

Projects:

  • Supports and partners with team members on projects as directed
  • Coordinates vendors for various IBX related projects
  • Performs quality assurance on new customer installation or deployments.

Training:

  • Completes all assigned training in a timely manner
  • May provide guidance and support to more junior team members and new hires.

Qualifications

  • Typically requires a high school diploma and proven years of equivalent work experience.

Application Instructions:

The application deadline is Not Specified. Qualified and interested candidates can: “Click here to apply online“. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.equinix.com

Job Features

Job CategoryData Center

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