Senior Business Analyst – Operations at Fairmoney Microfinance Bank

Job Title: Senior Business Analyst – Operations

Role Overview

• The Senior Business Analyst – Operations will be responsible for conducting analysis across Supply Chain, Retention, and Onboarding teams under the operations umbrella. 
• This role plays a key part in optimizing processes, identifying inefficiencies, implementing controls, and supporting strategic decision-making. 
• The Senior Business Analyst will report directly to the Operations Director.

Key Duties
Data Analysis and Reporting:

• Analyze key metrics across Supply Chain, Retention, and Onboarding functions to identify trends and areas for improvement.
• Develop and maintain dashboards to track key performance indicators (KPIs).
• Present data-driven insights to senior management to support strategic decisions.

Process Optimization & Efficiency:

• Identify inefficiencies in logistics, retention, and onboarding processes and propose improvements.
• Support leadership in implementing automation and streamlined workflows.
• Work closely with teams to ensure operational efficiency and cost-effectiveness.
• Implement controls and standardized processes to ensure consistency and monitoring.

Cross-Functional Collaboration:

• Partner with logistics, customer success, and finance teams to execute operational initiatives.
• Act as a liaison between departments, ensuring alignment on key projects.

Strategic Planning & Decision Support:

• Assist in developing operational strategies to improve performance and reduce costs.
• Provide data-backed recommendations to enhance decision-making.
• Support business growth initiatives by leveraging operational insights.

Requirements
Qualifications and Skills:

• Bachelor’s Degree in Engineering, Business Administration, Data Analytics, Supply Chain, or a related field (MBA is a plus).
• Minimum of 3-5 years of experience in operations analysis, data analytics, or business strategy.
• Advanced proficiency in Excel and SQL (mandatory).
• Experience with Tableau as the primary BI tool.
• Strong analytical and problem-solving skills, with the ability to extract insights from large datasets.
• Strong communication skills to present complex data clearly.
• Ability to adapt to a fast-paced, dynamic work environment.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Remote work
• Paid Time Off.

Application Instructions

The application deadline is NOT SPECIFIED. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Recruitment Process

• A screening call with a member of the recruitment team for 30 minutes.
• Assessment / Case Study
• Technical interview with the hiring manager for 30 to 60 minutes.