Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Team Lead, Customer Support at Fairmoney Microfinance Bank

Facebook Twitter LinkedIn WhatsApp
View Jobs at FairMoney Microfinance Bank
Full Time Jobs
Abuja FCT
Posted 3 months ago

Job Title: Team Lead, Customer Support

Roles and Responsibilities

  • Responsible for managing the daily operations and performance of the Customer Support Inbound calls Interactions and ensuring the efficiency of the team
  • Supervise and coordinate the daily operations of the resolution team
  • Ensure proper scheduling to manage dropped call rates and other service levels
  • Produce timely reports of activities
  • Ensure staff in the team are adequately equipped with the requisite systems and applications
  • Record statistics and performance levels of the team /individuals via daily, weekly, monthly, and other ad hoc reports on the team’s performance
  • Escalate any downtime or service failure promptly
  • Coach and train the agents on customer handling skills.

Requirements

  • A University degree. 
  • A Master’s degree is an added advantage
  • Experience: A minimum of 3 years experience in Customer Services or Contact Centre roles (preferably in the financial services industry)
  • Good Communication
  • Customer Engagement and Relationship Management
  • Strong Leadership and Time Management skills
  • Emotional Intelligence (Self-Control).

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus.

Application Instructions

The application deadline is NOT SPECIFIED. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Recruitment Process

  • A screening call with the Senior Recruiter ~30 minutes
  • Technical interview with the hiring manager ~30 minutes.

Job Features

Job CategoryTeam Lead

Others Also Applied For:

  • Cloud & AI Infrastructure Sales Executive – Commercial & Public Sector at Oracle Nigeria – 2 Openings
  • Driver at Oliver Twist Multi Services Venture
  • Restaurant Manager / Supervisor at Oliver Twist Multi Services Venture
  • Social Media Manager / Content Creator at Oliver Twist Multi Services Venture
  • Dispatch Riders at Lifebank (7 Openings)
  • Business Development Manager at a Fashion Brand – TalentSquare
  • Restaurant Supervisor at the Hub Lounge and Bar
  • Bar Waitress at the Hub Lounge and Bar
  • Pastry Chef at the Hub Lounge and Bar
  • Chef at the Hub Lounge and Bar
  • Compliance Manager at Choice Talents NG
  • Creative Writer at Choice Talents NG (3 Openings)
  • Brand Communications Specialist at Choice Talents NG (2 Openings)
  • Direct Sales Agent – DSA at Choice Talents NG (Abuja and Lagos)
  • Verification Officer at Choice Talents NG – 2 Openings
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.