Customer Experience Officer at Zylus Group of Company

Job Title: Customer Experience Officer

Job Summary

• This is a full-time on-site role for a Customer Experience Officer at Zylus Group International located in Lekki. 
• The Customer Experience Officer will be responsible for ensuring customer satisfaction, providing support, handling customer service inquiries, and enhancing the overall customer experience on a day-to-day basis.

Key Responsibilities

• Provide outstanding customer service to clients, addressing inquiries and resolving issues promptly.
• Manage and maintain customer relationships to ensure client satisfaction and loyalty.
• Assist clients in understanding the real estate market and guide them through the property buying or investment process.
• Effectively communicate property features and benefits to potential clients.
• Close deals by negotiating terms and conditions that meet both the company’s and clients’ needs.
• Maintain accurate and up-to-date records of client interactions and transactions.
• Collaborate with the sales team to achieve sales targets and objectives.
• Stay informed about market trends and competitor activities.
• Proximity to Lekki axis is an advantage.

Qualifications

• Interpersonal Skills, Customer Satisfaction, and Customer Support abilities
• Customer Service and Customer Experience expertise
• Strong communication and problem-solving skills
• Ability to work well in a team and adapt to various customer needs
• Prior experience in a customer-facing role is preferred
• Bachelor’s Degree / HND in Business Administration, Marketing, or a related field.

Salary
N130,000 – N150,000 Monthly.

Application Instructions:

The application deadline is 20th March, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy

Website:
Official Job Website: https://zylusgroup.com