Business Operations Specialist at PalmPay Limited

Job Title: Business Operations Specialist

Job Responsibilities
Monitor and Manage Transactions:

• Oversee daily online payment transactions to ensure seamless processing.
• Track transaction success rates, identify failures, and implement corrective actions.

Customer and Merchant Support:

• Provide prompt and professional support to customers, merchants regarding payment-related inquiries.
• Assist merchants during the KYC (Know Your Customer) onboarding process and integration to ensure compliance and smooth setup.

Dispute Resolution & Risk Management:

• Handle chargeback disputes, fraud investigations, and reconciliation discrepancies.
• Identify and report suspicious transactions, ensuring adherence to security protocols and compliance standards.

Process Optimization & Data Analysis:

• Analyze transaction patterns and trends to optimize payment processes and minimize failures.
• Provide recommendations for system enhancements and operational improvements.

Reporting & Documentation:

• Generate and maintain detailed reports on transaction performance, chargebacks, refunds, fraud cases, and other key payment metrics.
• Ensure accurate record-keeping and compliance with industry regulations.

Cross-Functional Collaboration:

• Work closely with Finance, Risk, Customer Support, and IT teams to resolve payment-related issues efficiently.

Qualifications & Skills

• HND or Bachelor’s Degree in Finance, Business, or a related field.
• 2+ years in online payment operations, fintech, banking, or e-commerce.
• Knowledge of payment gateways, online banking systems and customer service.
• Ability to analyze transaction data and identify trends/issues.
• Strong verbal and written communication skills for internal and external coordination.
• Quick decision-making ability in resolving payment-related issues.
• High accuracy in transaction monitoring and reconciliation.
• Ability to work in a fast-paced, dynamic payment environment.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Website: https://www.palmpay.com