Reconciliation and Settlement Manager at PalmPay Limited

Job Title: Reconciliation and Settlement Manager

Job Purpose

• The Reconciliation and Settlement Manager is responsible for resolving all issues arising from electronic transactions.
• Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
• Engage aggregators and business partners on improved service delivery
• Attending to all transfer related enquiries from banks.

Responsibilities

• Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
• Reconciliation of transactions routed through various payment platforms including POS.
• Identifying, negotiating, and closing partnership deals on direct product offerings.
• Liaising with switching companies and card schemes on Settlement issues
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Attending to all transfer related enquiries from banks.
• A thorough understanding of the card brand dispute management rules, response codes, and recommended response data.
• Daily management of our dispute management process on behalf of our merchants and acquirers across the country.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers/ Issuers where discrepancies arise
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on the system.

Requirements

• A Bachelor’s Degree or its equivalent
• At least 6 years’ experience in Digital Financial Services or banking industry
• At least 2 years’ experience in business development and continuity.
• Experience with electronic payment systems
• 3 years Leadership experience
• In-depth knowledge of payment processing- gateways
• Leadership and team work skills,
• Organization and Time management skills
• Proficiency in the use of MS office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy
• Strong analytical and problem-solving skills.
• At least 2 years’ experience in Reconciliation and Settlement of POS

Specifications & Requirements:

• Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently.
• A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
• Passionate about solving problems and is focused on customer experience and outcomes.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Website: https://www.palmpay.com