Experienced Hotel Front Desk Personnel at Hotel Capitol

Job Title: Experienced Hotel Front Desk Personnel

Responsibilities

• Greeting guests as they arrive and ensuring they feel welcome.
• Checking guests in and out efficiently and accurately, following hotel procedures.
• Handling guest inquiries and providing accurate information about the hotel’s facilities, services, and local attractions.
• Processing reservations by phone, email, or in person and ensuring all reservations are accurately recorded.
• Handling cash and credit card transactions accurately and efficiently, maintaining a balanced cash register.
• Resolving guest complaints and concerns promptly and effectively, escalating to management when necessary.
• Maintaining an orderly front desk area and lobby, ensuring cleanliness and organization at all times.
• Collaborating with other hotel departments to ensure guests’ needs are met and special requests are handled appropriately.
• Keeping up-to-date with hotel policies, procedures, and promotions.

Skills and Qualifications

• Interested candidates should possess an ND / HND / Bachelor’s Degree with 2 years experience.
• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively as part of a team as well as independently.
• Proficiency in computer systems such as MS Office, hotel management software and POS systems.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.

Remuneration

N70,000 to N100,000

Application Instructions:

The application deadline is 13th April, 2025. Therefore, qualified and interested candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.