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General Manager at Excel and Grace Consulting

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Full Time Jobs
Benin Edo
Posted 2 months ago

Job Title: General Manager 

Job Description

  • The General Manager is responsible for the overall strategic and operational leadership of the automobile repairs and servicing company. 
  • This role encompasses all aspects of the business, including sales, operations, customer service, financial management, and team leadership. 
  • The ideal candidate will possess a strong understanding of the automotive industry, exceptional business acumen, and a proven track record of driving growth and profitability.

Responsibilities

  • Develop and implement strategic plans to achieve company goals and objectives.
  • Analyze market trends and competitor activities to identify opportunities for growth and improvement.
  • Establish and maintain key performance indicators (KPIs) to monitor business performance.
  • Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction
  • Oversee all aspects of the service operations, including scheduling, repairs, maintenance, and quality control.
  • Ensure efficient utilization of resources, including labor, equipment, and inventory.
  • Implement and enforce safety protocols and procedures to maintain a safe working environment.
  • Manage and optimize the workshop workflow to maximize productivity and minimize downtime.
  • Maintain accurate records of repairs, maintenance, and inventory.
  • Monitor financial performance and implement corrective actions as needed.
  • Oversee inventory management and procurement processes.
  • Analyze financial reports and provide insights to improve profitability.
  • Develop and implement sales strategies to attract and retain customers.
  • Build and maintain strong relationships with customers, suppliers, and partners.
  • Ensure exceptional customer service by addressing customer inquiries and resolving complaints promptly and effectively.
  • Monitor customer feedback and implement improvements to enhance customer satisfaction.
  • Develop and implement customer loyalty programs.
  • Recruit, train, and manage a high-performing team of mechanics, service advisors, and administrative staff.
  • Conduct performance evaluations and provide feedback to team members.
  • Motivate and inspire team members to achieve their goals.
  • Ensure compliance with all labor laws and regulations.

Qualifications

  • Bachelor’s Degree in Business Administration, Automotive Technology, or a related field (Master’s degree preferred).
  • Minimum of 4 years of experience in a management role within the automotive repair and servicing industry.
  • Strong understanding of automotive systems, diagnostics, and repair procedures.
  • Proven track record of driving growth and profitability.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong financial acumen and budgeting experience.
  • Proficiency in using automotive management software and other relevant technology.
  • Excellent customer service, problem-solving, strategic planning and execution skills

Salary
N500,000 – N600,000 / month.

Application Instructions:

The application deadline is Not Specified. Qualified and interested candidates should send their updated Resume to: [email protected] and[email protected]  using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://eandg.com.ng/

Job Features

Job CategoryGeneral Manager

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