Team Lead, Business Services Group at Kloverharris Limited

Job Title: Team Lead, Business Services Group

Description 

• We are seeking a highly skilled and dynamic Team Lead for our Business Service Group. In this leadership role, you will be responsible for overseeing the team’s day-to-day operations, ensuring efficient and effective service delivery, and driving continuous improvement within the organization.
• The ideal candidate will demonstrate expertise in process improvement, project management, team leadership, and operational oversight, while maintaining a focus on delivering high-quality business services.

Key Responsibilities
Process Improvement:

• Identify opportunities to streamline and improve business processes across the group.
• Develop and implement strategies to enhance operational efficiency, reduce costs, and improve service quality.
• Continuously monitor and assess existing processes, making recommendations for enhancements and driving change initiatives.
• Collaborate with cross-functional teams to ensure alignment with broader business objectives.

Project Management:

• Lead and manage key projects within the Business Service Group, ensuring timely and successful completion.
• Define project scope, objectives, and deliverables, ensuring they align with organizational goals.
• Oversee the planning, coordination, and execution of projects, ensuring effective resource allocation and adherence to timelines.
• Manage project risks and resolve issues, providing regular updates to senior management and stakeholders.

Team Leadership:

• Lead, motivate, and develop a high-performing team, fostering a positive and collaborative work environment.
• Provide clear direction and support to team members, ensuring alignment with team and organizational goals.
• Mentor and coach team members, conducting regular performance evaluations and offering constructive feedback.
• Encourage professional growth and development within the team through training, skill-building, and knowledge sharing.

Operational Oversight:

• Oversee daily operations within the Business Service Group, ensuring processes are followed efficiently and effectively.
• Monitor performance metrics and KPIs to evaluate team performance and service delivery.
• Ensure compliance with company policies, standards, and regulatory requirements.
• Address any operational challenges or obstacles, taking proactive steps to resolve them.

Qualifications

• Bachelor’s Degree in Business, Management, or a related field.
• 5 years of experience in a team lead or managerial role within a business service or operations environment.
• Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).
• Proven experience in project management, with the ability to manage multiple projects simultaneously.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and a results-driven mindset.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Preferred Qualifications:

• Master’s Degree in Business Administration or related field.
• Certifications in project management (e.g., PMP) or process improvement (e.g., Six Sigma).
• Previous experience in operational management or business services management.

Application Instructions:

The application deadline is 7th April, 2025. Therefore, Qualified and interested candidates should send their updated Resume to: [email protected]   using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://kloverharris.com/