Business Development / Client Relationship Officer at Knight Frank

Job Title: Business Development / Client Relationship Officer

Scope

• Develop and implement strategies to build, maintain and strengthen Knight Frank’s relationship with clients thereby driving client retention.
• Identify, close and nuture new business relationships for Knight Frank.

Responsibilities

• Generate new business leads and partner with internal teams to convert leads to new business
• Partners with the various business teams to source new business and manage existing business.
• Develop and implement retention strategies to ensure long-term client partnerships.
• Proactively engage with clients to understand their evolving needs and recommend solutions that align with their business objectives.
• Conduct research in the real estate industry and create new opportunities to expand business
• Build and manage client’s database
• Ensure client/tenant satisfaction by proactively addressing any issues or concerns that may arise.
• Act as a liaison between clients/tenants and internal teams, ensuring that their requirements are met and expectations are exceeded.
• Develop new strategies to improve clients/tenants’ satisfaction thereby achieving their retention.
• Identify opportunities to upsell and cross-sell additional services to existing clients. Collaborate with business teams to develop strategies for expanding client accounts and increasing revenue.
• Address client complaints or issues in a timely and effective manner. Escalate complex or high-priority issues to the appropriate internal teams for resolution.
• Stay updated on industry trends, market changes, and competitor activities. Use this information to identify opportunities for improvement and provide recommendations to clients.
• Act as a client advocate within the business, representing their interests and providing feedback to internal teams. Collaborate with cross-functional teams to ensure client needs are met and exceeded.
• Conduct regular Client and tenant satisfaction survey to get feedback on services rendered. Present report of survey to management and make recommendations on how to improve services

Job Requirements 

• 1st Degree in  Arts or Social Science discipline
• 5-7 years Business Development/Client Relationship Management experience in a real estate firm
• Experience using CRM

Systems & IT competence:

• MS Word
• MS Excel
• MS PowerPoint
• MS Outlook

Salary
Competitive.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://www.knightfrank.com.ng/