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NOC Engineer at Global Profilers

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Full Time Jobs
Lagos Lekki
Posted 3 months ago


Job Title: NOC Engineer

Job Summary

  • As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization’s network infrastructure. 
  • Your role will be crucial in ensuring the continuous availability and optimal performance of the network. 
  • Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Job Responsibilities – Key Result Areas
Network Monitoring and Maintenance:

  • Effectively monitor the organization’s network infrastructure.
  • Ensure network availability, performance, and reliability.
  • Proactively monitor, identify, and resolve network issues.
  • Conduct routine maintenance tasks and implement preventive measures.

Ticket Management and Troubleshooting:

  • Promptly respond to network issues, troubleshoot, and resolve them as per given SLA.
  • Accurately diagnose problems and coordinate with relevant teams for resolution.
  • Document ticket details and resolutions.

Network Performance Optimization:

  • Optimize network performance by analyzing network metrics.
  • Identify bottlenecks or areas for improvement and implement necessary changes.
  • Optimize network configurations, conduct capacity planning, and implement performance enhancement measures.

Documentation and Reporting:

  • Maintain accurate and up-to-date documentation of network configurations, issues, changes, and resolutions.
  • Maintain network diagrams and document standard operating procedures.
  • Generate reports on network performance and ensure compliance with documentation standards.

Collaboration and Teamwork:

  • Collaborate effectively with cross-functional teams, stakeholders, vendors, and customers.
  • Communicate network-related information clearly and timely.
  • Provide technical support and guidance while fostering positive working relationships.

Skills:

  • Expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security.
  • Strong communication and collaboration skills.

Knowledge:

  • ISP technologies, internet protocols, traffic engineering, data center operations, SLAs, documentation, and industry standards/best practices.

Key Performance Indicators:

  • MTTR as per SLA
  • Network availability
  • Online ticket closure
  • Internal projects (backhauls, router, BTS installation)

Education and Experience
Education:

  • Certifications such as CCNA, CCNP, or equivalent are preferred.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

  • Proven experience as a NOC Engineer or in a similar network operations role.
  • Strong knowledge of networking protocols such as TCP/IP, DNS, DHCP, SNMP, etc.
  • Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analyzers, etc.
  • Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
  • Understanding of network security principles and best practices.
  • Ability to analyze and interpret network traffic and logs to diagnose issues.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.

Salary
N1,800,000 – N2,400,000 per annum plus other benefits.

Application Instructions:

The application deadline is 31st March, 2025. Therefore, Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Job Features

Job CategoryEngineering (Electrical / Electronic / Mechanical / Civil / Construction / Building / Petroleum / Water / Field / Structural / Production Optimization / Reservoir) Jobs

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