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Customer Service Representative (Female) at Hec Recruit

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Full Time Jobs
Lagos
Posted 2 months ago

Job Title: Customer Service Representative (Female)

Job Summary

  • Provide exceptional customer service while generating sales and revenue growth through up-selling, cross-selling, and resolving customer complaints in a fast-paced environment.

Key Responsibilities

  • Customer Service: Respond to customer inquiries, resolve complaints, and provide timely solutions to ensure customer satisfaction.
  • Sales Generation: Generate sales and revenue growth by up-selling and cross-selling products or services to existing customers.
  • Product Knowledge: Develop and maintain in-depth knowledge of products or services to effectively communicate value to customers.
  • Order Management: Process orders, handle returns, and manage customer accounts to ensure accuracy and efficiency.
  • Communication: Communicate effectively with customers via phone, email, chat, or in-person to resolve issues and promote products.
  • Problem-Solving: Analyze customer complaints and resolve issues promptly using problem-solving skills and company resources.
  • Data Entry: Accurately enter customer information, orders, and interactions into CRM software or other systems.
  • Team Collaboration: Collaborate with internal teams, including sales, marketing, and product development, to share customer feedback and insights.

Requirements
Education and Qualifications:

  • High School Diploma: High school diploma or equivalent required.
  • Customer Service Experience: 1+ year of experience in customer service, sales, or a related field.
  • Sales Experience: Sales experience, preferably in a call center or retail environment, is desirable.
  • Certifications: Certifications, such as the Certified Customer Service Representative (CCSR) or the Certified Sales Professional (CSP), are desirable.

Required Skills:

  • Excellent Communication: Strong verbal and written communication skills to effectively interact with customers and internal teams.
  • Customer Service Skills: Ability to provide exceptional customer service, resolving complaints and concerns in a timely and professional manner.
  • Sales and Up-selling: Ability to generate sales and revenue growth through up-selling and cross-selling techniques.
  • Product Knowledge: Ability to develop and maintain in-depth knowledge of products or services.
  • Problem-Solving: Strong problem-solving skills to analyze customer complaints and resolve issues promptly.
  • Time Management: Ability to manage time effectively, prioritizing tasks and managing multiple customer interactions.
  • Adaptability: Ability to adapt to changing customer needs, product offerings, and company processes.

Working Conditions

  • Call Center Environment: Work in a fast-paced call center environment with minimal travel required.
  • Flexible Schedule: A Flexible schedule, including evenings, weekends, and holidays, may be required.
  • Performance Metrics: Performance will be measured based on sales revenue, customer satisfaction, and quality metrics.
  • Resumption immediately

Salary
N100,000 monthly.

Application Instructions:

The application deadline is on 28th April, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

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