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Customer Support & Operations Associate at Elvaridah Limited

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Full Time Jobs
Lagos
Posted 1 month ago

Job Title: Customer Support & Operations Associate

Job Overview

  • We are seeking a highly motivated Customer Support & Operations Associate to join our team in Lagos. 
  • This role is ideal for individuals with strong communication skills and a passion for delivering outstanding customer experiences in the hospitality industry. 
  • The successful candidate will be responsible for handling customer inquiries, ensuring smooth operational processes, and enhancing overall guest satisfaction.

Key Responsibilities
Customer Support:

  • Handle guest inquiries and provide timely, professional responses via phone, email, and chat.
  • Address customer complaints and escalate issues when necessary to ensure guest satisfaction.
  • Assist customers with reservations, bookings, and service-related requests.

Operations & Coordination:

  • Oversee daily operational tasks to ensure smooth service delivery.
  • Work closely with front desk teams, housekeeping, and other departments to maintain seamless guest experiences.
  • Ensure compliance with hospitality service standards and company policies.

Process Improvement:

  • Identify and implement ways to enhance customer service efficiency.
  • Collect and analyze guest feedback to drive service improvements.
  • Maintain accurate customer records and operational documentation.

Team Collaboration:

  • Support training and development initiatives for customer service and operational staff.
  • Coordinate with vendors, suppliers, and logistics teams to ensure operational efficiency.

Requirements
Education & Experience:

  • Bachelor’s degree or HND in Hospitality Management, Business Administration, or a related field.
  • Minimum of 2 years of experience in a customer support, operations, or hospitality role.
  • Experience in hotels, travel agencies, restaurants, or event management is an advantage.

Skills & Competencies:

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and customer-first mindset.
  • Ability to multitask and work efficiently under pressure.
  • Proficiency in Microsoft Office and customer management software (e.g., CRM tools).
  • Knowledge of hospitality trends and best practices.

Other Requirements:

  • Must be based in Lagos, Nigeria.
  • Flexibility to work shifts, weekends, and holidays as required in the hospitality industry.

Why Join Us?

  • Competitive salary and benefits package
  • Opportunity to grow in a dynamic hospitality environment
  • Hands-on experience in customer relations and operational management.

Application Instructions:

The application deadline is Not Specified.  Qualified and interested candidates should send their updated Resume to:  [email protected]   using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://elvaridah.com/

Job Features

Job CategoryClaims Operations Associate

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