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Telesales Executive at Rosabon Financial Services (RFS) Limited

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View Jobs at Rosabon Financial Services
Full Time Jobs
Lagos Yaba
Posted 2 months ago

Job Title: Telesales Executive

Job Summary

  • The specific objective of the telesales is to sell products and services over digital channels particularly phone, emails, SMS and social media chats. 
  • This means the ideal candidate must be an excellent communicator and have superior people skills.
  • They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts which lead to converting potential leads into actual transactions.
  • The goal is to help the company grow by bringing in customers and developing business.

Duties & Responsibilities

  • Converting customer inquiries into sales opportunities, minimum of 50 transactions monthly.
  • Providing market research through outbound calling
  • Surveying customer satisfaction
  • Generating additional transactions outside assigned leads to meet sales targets
  • Contacting potential and existing customers to inform them about a product or service using scripts
  • Answering questions about products or the company
  • Asking questions to understand customer requirements, sending applicable documents and requirements
  • Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback
  • Producing reports and making recommendations to the team lead to be used as guidance in decision-making pertaining to the strategy for lead engagement and consummation
  • Providing brand recognition by leaving leads with an excellent impression of a company through effective customer relations, empathy and effective communication skills
  • Converting difficult leads into customers
  • Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead
  • Generating investment/savings leads to meet sales target in wealth management portfolio
  • Any other tasks assigned by your supervisor

Key Performance Indicators

  • Minimum conversion count of 50 transactions monthly.
  • Average first contact time of 1hour
  • Channel utilization to maximize customer response.
  • Successful outreach recorded via calls, email, chats and SMS blasts.
  • Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.
  • Customer retention rate of 60%
  • Generation of investment/savings account to meet monthly target.

Qualifications / Requirements

  • Bachelor’s Degree, HND or equivalent in any field of study.
  • 2+ years experience in contact center or customer service role with ability to make minimum of 100 calls daily.
  • Proven track record of successfully meeting sales quota
  • Previous experience in financial services particularly with a record in fund mobilization.

Application Instructions:

The application deadline is 21st April, 2025. Therefore qualified and interested candidates should send their applications to: [email protected] using the job title as the subject of the mail.

What to expect in the hiring Process:

  • A preliminary phone call with the recruiter
  • A reasoning and a personality assessment
  • A technical interview session with a HR representative and the hiring manager.

Please Note: All our interview stages are virtual.

Job Features

Job CategoryTelesales Executive

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