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Hotel and Apartment Reservation Officers at Venmac Resources Limited

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Full Time Jobs
Abuja FCT
Posted 1 month ago

Job Title: Hotel and Apartment Reservation Officer

Summary

  • We are looking for qualified applicants who have worked in the capacity of a Reservation manager, led teams and has operational competencies to join our unique team as a reservation manager in any of our numerous property.

Job Description

  • Handling all operational and administrative task for the apartment.
  • Respond to maintenance issues from time to time.
  • Warmly greeting and thanking guests in a sincere and friendly manner.
  • Coordinating with housekeeping staff to ensure clean, tidy, and well-furnished rooms to meet guests’ needs.
  • Confirming group reservations and organizing personalized services for VIP customers and event attendees.
  • Upselling additional facilities and services when appropriate.
  • Maintaining updated records of bookings and payments.
  • Efficiently checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests’ needs, resolving problems, and handling complaints professionally.
  • Assisting the reservations manager with booking processes.
  • Collaborating with internal departments for seamless guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing daily checklist duties.
  • Providing information about the hotel, available rooms, rates, and amenities.
  • Responding to client complaints in a timely and professional manner.
  • Any other task assigned by the management.

Requirements

  • A degree in Hotel Management is a plus.
  • Excellent communication and organizational skills.
  • Previous work experience as a Hotel Front Office or Guest Service Agent, Receptionist, or similar role.
  • Familiarity with hotel reservation software, such as Opera, Micros, etc.
  • Understanding of travel planning websites like Booking and TripAdvisor.
  • Customer service attitude.

Salary
N50,000 – N100,000 monthly.

Application Instructions:

The application deadline is 1st May, 2025. Therefore, Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://venmacresourcesltd.com/

Job Features

Job CategoryHotel Reservation Agent, Reservation Officer

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