Customer Care Officer at a Major Player in the Real Estate Sector – Pruvia Integrated Limited (PIL)

Job Title: Customer Care Officer 

Job Responsibilities

• Excellent knowledge about latest tourism trends
• Suggest suitable travel options that best suite clients’ needs
• Contact potential clients through cold calls and emails
• Provide trustworthy feedback and after-sales support through crosselling.
• Strong phone contact handling skills and active listening
• Build sustainable relationships and trust with new and existing customers through open and interactive communication
• Research destination and travel prices, customs, weather conditions, reviews etc.
• Research and study clients’ specifications and wishes
• Suggest suitable travel options that best suite clients’ needs
• Meet personal / customer service team sales targets and call and message handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, process customer accounts and file documents
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal communication by following guidelines and policies
• Manage large amounts of incoming phone calls, messages and mails
• Provide accurate, valid and complete information by using the right methods / tools.

Qualifications

• Candidates should possess an HND / B.Sc qualification in any field
• 2 – 3 years experience as a Customer Care Executive in a travels and tour company
• Proficiency in English
• Good knowledge of CRM.

Salary
N100,000 Monthly.

Application Instructions:

The application deadline is on 10th April, 2025. Therefore, Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://pruvia.com/