Waiter / Waitress at Bheerhugz Cafe

Job Title: Waiter / Waitress

Responsibilities

• Resumes for shift promptly and signs appropriately in the staff register
• Greet guests with the acceptable Bheerhugz greeting and presents them with the food and drink menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggests food and drinks to the guest and try to upsell
• Understands, communicates products and services and answer any questions or queries that the customers might have
• Take food and drink orders from the guests appropriately, ensuring their specific requirements are recorded on the order taking pads or on the U-touch system.
• Pour wine appropriately for guest ensuring not to spill
• Co-ordinate with the runner, kitchen staff or bar staff, to ensure smooth operation and guest satisfaction.
• Constantly maintaining proper dining experience, delivering items, fulfilling customer needs, offering food and drinks, removing leftovers, replenishing utensils and refilling glasses where required.
• Promptly respond to the guests with any additional requests.
• Serves food and drinks to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food, drinks and service.
• Be quick and efficient in the discharge of duties to serve as many customers as possible.
• Encourages the use and sale of loyalty solutions to customers at the slightest opportunity.
• Adhere to grooming and appearance standards consistently.
• Assist with maintaining the lounge/bar as per requirements directed by the supervisor or the manager
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for other absent staff based on shop requirements
• Complies to all shop policies and procedures
• Demonstrate a personal commitment to achieving the organization’s objectives
• Communicate well with people of all levels.
• Administer customer survey forms to customers
• Peach loyalty program
• Upsell menus for the day
• Report any issue of concern to the Supervisor or Shop Manager on duty.
• Always be a team player and use initiative where and when necessary.
• Carry out any duty as required by the Supervisor, Shop Manager, General Manager or the Managing Director.

Requirements

• Interested candidates should possess an HND / BSc Degree with 1 – 3 years experience.

Salary
N65,000 – N70,000 per month.

Application Instructions:

The application deadline is 5th May 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.