Senior Sales Representative at a Fashion House – West Africa Vocational Education (WAVE)

Job Title: Senior Sales Representative

Job Summary

• Our client is looking for a Senior Sales Representative to join their team. 
• This role is pivotal in ensuring an exceptional shopping experience for customers by providing personalized styling advice, fostering long-term relationships, and assisting with store operations. 
• The ideal candidate will have a passion for fashion, a keen understanding of customer needs, and the ability to lead by example in a sales-driven environment.

Responsibilities

• Welcome customers warmly, creating a positive and inviting atmosphere in the store.
• Provide personalized styling advice and product recommendations tailored to individual customer needs.
• Respond to client inquiries within 15 minutes of receipt, ensuring prompt and professional communication.
• Assist customers with purchases, including processing transactions at the pos system.
• Develop a comprehensive understanding of product details, including fabrics, designs, and brand heritage.
• Support merchandising efforts by replenishing stock, arranging displays, and maintaining the visual appeal of the store.
• Assist junior sales associates in achieving sales targets and individual performance goals.
• Process transactions efficiently, including handling cash, credit card payments, and issuing refunds as authorized.
• Open and close the store following standard operating procedures.
• Provide support to the store manager and collaborate on operational tasks.
• Recommend refunds to the retail operations manager and authorize discounts of up to 10% for customer purchases.
• Participate in buying meetings to contribute insights on product selection.
• Build lasting relationships with clients through exceptional service and personalized follow-up.
• Capture and maintain customer information to ensure effective follow-up and personalized communication.

Requirements

• A minimum of 3 years’ experience in a retail sales role, preferably in the fashion industry.
• A passion for fashion and a strong understanding of customer preferences and trends.
• Excellent communication and interpersonal skills with the ability to build relationships.
• Proven ability to meet and exceed sales targets.
• Experience with pos systems and handling cash/credit card transactions.
• Strong organizational and time-management skills.
• Ability to lead and mentor junior sales associates.
• A customer-first mindset and dedication to providing exceptional service.
• A high school diploma or equivalent; a degree in fashion, business, or related field is a plus.

Salary
N300,000 – N400,000 Monthly.

Application Instructions:

The application deadline is NOT SPECIFIED. Therefore, qualified and interested candidates can send their CV to: [email protected] using the job title as the subject of the mail. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:

Official Job Website: https://www.waveacademies.org/recruitment