Customer Experience & Social Media Manager (Shortlet Operations) at Elvaridah Limited

Job Title: Customer Experience & Social Media Manager (Shortlet Operations)

Job Overview

• We are seeking a passionate and customer-focused professional to manage both the customer experience and social media marketing for our shortlet property located in Garki, Abuja. 
• This role combines hospitality expertise with digital marketing skills. 
• The ideal candidate will ensure exceptional guest experiences while also driving our online presence and increasing our customer base. 
• In addition to social media efforts, the role will include traditional marketing strategies to attract new clients.
• The successful candidate will need to be physically present at the property 3-4 times a week (or as needed) to manage operations and engage directly with guests.

Key Responsibilities
Customer Experience Management:

• Supervise the daily operations of the shortlet property to ensure the highest levels of guest satisfaction.
• Serve as the primary point of contact for guests, addressing their needs promptly and professionally.
• Handle guest feedback and complaints, taking immediate action to resolve any issues and elevate the guest experience.
• Ensure property amenities are operational and that the space remains clean, welcoming, and well-maintained.
• Oversee the check-in and check-out process, ensuring it is seamless and hassle-free.
• Build strong relationships with guests to foster repeat bookings and positive reviews.

Social Media Marketing:

• Develop and implement a comprehensive social media marketing strategy to promote the shortlet property across various platforms (Instagram, Facebook, Twitter, etc.).
• Create engaging content (photos, videos, captions) that highlights the property’s features, guest experiences, and unique offerings.
• Monitor and analyze social media performance, adjusting strategies to optimize engagement and reach.
• Respond to inquiries, messages, and comments on social media in a professional and timely manner.
• Partner with influencers, bloggers, and other potential collaborators to enhance brand visibility and awareness.
• Stay updated on the latest trends in social media marketing and customer engagement.

Traditional Marketing & Customer Base Expansion:

• Implement traditional marketing techniques (flyers, brochures, local partnerships, etc.) to attract new customers and raise brand awareness.
• Engage with local businesses, communities, and organizations to build relationships and increase bookings.
• Develop and execute strategies that combine both digital and traditional marketing efforts to expand the customer base.

Leadership & Team Coordination:

• Supervise and coordinate a small team (cleaning, maintenance, etc.), ensuring tasks are performed efficiently and to high standards.
• Provide training and support to staff on guest relations, communication, and quality expectations.
• Lead by example, showing a commitment to excellent customer service and professionalism.
• Implement and maintain effective operational systems to track guest satisfaction, bookings, and service quality.

Qualifications

• Candidates should possess a Bachelor’s Degree
• Minimum of 2 years of experience in customer service or hospitality, with a focus on leadership roles.
• Proven experience in social media management and digital marketing, particularly in the hospitality industry.
• Strong experience with traditional marketing methods and customer acquisition strategies.
• Excellent communication, organizational, and problem-solving skills.
• Strong leadership skills with the ability to motivate and manage a team.
• Ability to work independently and take initiative in both guest relations and marketing activities.
• Creative mindset with skills in content creation (photography, videography, writing).
• Flexible schedule and availability to be on-site 3-4 days a week (or as the job requires).
• Proficiency in social media tools and analytics platforms (e.g., Instagram Insights).
• A passion for delivering outstanding guest experiences and a keen eye for detail.

Salary
N150,000 Monthly.

Application Instructions:

The application deadline is Not Specified.  Qualified and interested candidates should send their updated Resume to:  [email protected]   using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://elvaridah.com/