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Analyst, Customer Acquisition and Compliance at MTN Nigeria – Ogun

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Full Time Jobs
Abeokuta Ogun
Posted 4 weeks ago

Job Title: Analyst, Customer Acquisition and Compliance

Mission

  • To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn  intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to  Customer Acquisition Channel performance.

Description

  • Evaluate performance measured against SIM registration channel objectives  in the following areas:
    • Trade Partner and Customer Acquisition AND compliance Partners
    • Walk-in-Centers
    • Mobile Lite 
    • Connect Stores and Connect Points
    • Other Sim Registration Agents (Pentagon).
  • Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
  • End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
  • Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
  • Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
  • Prepare monthly, quarterly and year to date (YTD) measurement reports.
  • Provide functional support to Customer Acquisition Manager
  • Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
  • Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
  • Attend regulatory meetings at state level and share outcome with regional leadership

Requirements
Education:

  • First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
  • Fluent in English

Experience:
3-7 years’ experience which includes:

  • Minimum of 3 years’ experience in an area of specialization; with experience working with others
  • Experience working in a medium organization:
  • Project planning and reporting, sales/marketing or related function
  • Experience using Data Mining Tools
  • Telecoms experience would be an added advantage.

Application Instructions:

The application deadline is 22nd April, 2025. Therefore, Qualified and interested candidates can: “CLICK HERE TO SUBMIT APPLICATION”. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website:  https://www.mtn.ng/

Job Features

Job CategoryAnalyst

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