Team Lead, MoneyGram, Others at First Bank of Nigeria Limited

Job Title: Team Lead, MoneyGram, Others

Duties & Responsibilities

• Development and implementation of marketing strategies
• Develop annual marketing plan for controlling advertising, promotion and sales aids.
• Coordination of Team’s marketing efforts, liaising with vendors and Marketing & Corporate Communications Department
• Analyzing and implementing potential partner relationships for the product
• Supervise the coordination and evaluation of branches performance on all Money transfer products and recommend mystery shopping/spot check where necessary
• Product idea generation, design, development and implementation
• Fast-track creation of New locations/accounts 
• Supervise the preparation and analysis of Monthly/quarterly/Yearly reports for GMD, Board, Business Units and Group Heads 
• Collate branch monthly report against target for Business Performance and Monitoring department monthly and quarterly
• Monitoring and providing Report of all money transfer weekend and dedicated centers
• Provide support for branches when required
• Coordinate Market and Competitor intelligence report with the assistance of Segment Management
• Identify and sign on alternative delivery channels of MoneyGram, RIA/FGT & other products 
• Periodic visitation of locations for onsite assessment of FLAs and performance of product
• Provide intermediary role between branches and other stake holders such as MoneyGram International, Vendors and other departments of the bank.
• Supervise the resolution of branch issues, customer complaints and application down time to ensure optimum performance and reduce turnaround time to prevent service failure.
• Coordinate & conduct   Product training & awareness for Frontline Associates bank wide on Money Transfer Products in conjunction with First Academy.
• Develop incentive initiatives programme to encourage product operatives with a view to increasing product market share.
• Analysis of branch performance report of the product with a view to identifying problem areas and proffer solution
• Stakeholders engagement
• Liaise with auditors during annual audits on Money Transfer performance reports
• Bank representation at stakeholders’ meeting
• Monitoring of departmental operating budget and respond to budget queries by BPM
• Attending to any other functions assigned by the HOD
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
• Growing and driving sales volume

Educational Qualification

• Minimum Education: First Degree Degree in any Social & Management Sciences  / Related discipline

Experience:

• Minimum Experience – At least 6 years banking experience with specifics Customer Services & Product Development / Money Transfer Business

Application Instructions

The application deadline is 30th April, 2025; 17:22. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link below) for detailed information on applying successfully for this vacancy.

Website:

Official Job Website: https://www.firstbanknigeria.com