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Customer Service Representative at Lifebank

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View Jobs at LifeBank Nigeria
Full Time Jobs
Lagos
Posted 2 months ago


Job Title: Customer Service Representative 

Job Summary

  • The customer service agent is the first line of contact for LifeBank customers. 
  • The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

Responsibilities

  • Oversee call center operations to maintain efficiency and effectiveness.
  • Complete bi-weekly vendor reconciliations within 24 hours.
  • Regularly review and enforce compliance with the unit’s SOPs.
  • Prepare weekly schedules for CSAs.
  • Conduct QA reviews on all calls received during the week.
  • Ensure the accuracy of order details on Lite.
  • Reconcile daily cash sales for Lagos and other cities.
  • Define and track KPIs for team members.
  • Prompt escalation of any issues to the Operations Lead.
  • Perform other assigned duties.

Requirements

  • Qualifications: B.Sc or HND in Marketing, Mass communication or any related discipline
  • 2 – 3 years experience in a similar role with at least one year of leadership experience
  • Excellent communication and analytical skills
  • A can do personality and willingness to serve.

Salary
N150,000 Monthly.

Application Instructions:

The application deadline is no Not Specified. Qualified and interested candidates should send their updated Resume to:  [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

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