Head of Operations at PE Lifts Limited

Job Title: Head of Operations

Job Summary

• The Operations Manager is responsible for the day-to-day management, coordination, and oversight of all operational activities across the elevator sales, installation, and maintenance value chain.
• This role ensures seamless collaboration between internal departments and the overseas manufacturer to ensure timely delivery, quality control, efficient site operations, and customer satisfaction.
• The position also manages the administrative operations and operational compliance for activities in Nigeria and Ghana and ensures the alignment of all processes with organizational goals.

Key Responsibilities
Operational Oversight

• Oversee the full lifecycle of elevator projects from sales handover to post-installation maintenance.
• Manage workflow and processes across Sales, Finance, Procurement, Production, logistics, CRM, installation, and after-sales support.
• Ensure smooth coordination with the international manufacturing partner for order placements, shipment schedules, and technical documentation.
• Review and approve and coordinate all field/site operations in collaboration with HR and the technical team.
• Review and approve administrative requests, coordinated through the HR Department.
• Oversee the execution of daily operational activities, including site operations, installation processes, maintenance services, and customer support.
• Collaborate with HR to ensure that all site operations are compliant with safety and regulatory standards.

Administrative Operations:

• Manage the administrative functions of the operations department, including scheduling, reporting, documentation, and compliance.
• Ensure that operational policies, processes, and procedures are in place and adhered to by all team members.
• Maintain smooth coordination with internal teams such as Sales, HR, finance, and technical and other departments for seamless operations.

Site Visit Approvals & Coordination:

• Approve and coordinate site visits and related activities concerning the installation and maintenance of elevators.
• Work closely with HR to manage site visit logistics, ensuring all resources (water, light, and technical personnel) are in place and that safety standards are met.

Logistics & Supply Chain Management

• Monitor international shipments, customs clearance, and inventory availability.
• Liaise with the logistics and procurement teams to minimize lead times and ensure availability of lift components.
• Identify and mitigate operational risks related to import delays, site readiness, or compliance issues.

Team Management & Performance

• Supervise Regional Operations Managers and Site Leads across Nigeria and Ghana.
• Ensure timely execution of installation and maintenance schedules by the technical team.
• Implement performance improvement strategies and drive efficiency within the operations team.
• Maintain high standards of safety, quality, and compliance across all sites.

Process Improvement & SOP Implementation

• Develop, document, and enforce standard operating procedures (SOPs) for all operational functions.
• Identify bottlenecks and areas for improvement, leveraging data and feedback for continuous improvement.
• Use CRM and project management tools to track progress and performance metrics.

Cross-Departmental Collaboration

• Work closely with the Sales, HR, Technical, Finance and other teams to align operational strategy with company objectives.
• Support HR in approving and coordinating operational staff visits to sites and ensuring field team welfare.
• Participate in strategic planning meetings and provide regular operational updates to executive leadership.

Compliance & Documentation

• Ensure all operational activities comply with local regulations and international standards for elevator safety.
• Maintain accurate records and reports on project status, logistics, installation progress, and operational challenges.
• Support internal audits and ensure corrective actions are taken promptly.

Key Performance Indicators (KPIs)

• Project Delivery Timeliness:
• Ensure 95% of elevator installations and maintenance are completed on time and within the agreed timelines.
• Track and reduce any project delays, ensuring project milestones are met.

Key Qualifications
Preferred Attributes:

• Experience working with international manufacturers or vendors.
• Proven ability to manage operations across multiple West African countries.
• Excellent negotiation and vendor management skills.
• Willingness to travel within the West and East African region frequently, and occasionally outside Africa.

Operational Efficiency:

• Reduce operational costs by 10% annually through optimized processes and cost-saving initiatives.
• Achieve a 90% efficiency rate in inventory management, ensuring that materials and parts are available when needed without excess stock.

Customer Satisfaction:

• Maintain a customer satisfaction score of 85% or higher for installations and after-sales services.
• Track customer complaints and ensure all issues are resolved within 48 hours.

Compliance & Safety Standards:

• Ensure 100% adherence to safety standards and regulatory compliance on all job sites.
• Conduct quarterly safety audits and ensure the team is trained and up-to-date on compliance standards.

Team Performance & Development:

• Achieve an 80% team retention rate by fostering a positive working environment and offering professional development opportunities.
• Implement and monitor performance appraisals for all direct reports, aiming for at least 90% of the team to meet or exceed performance targets.

Site Visit Approvals & Coordination:

• Approve 100% of site visits related to water, light, and other logistical needs within 24 hours of request.
• Ensure site operations are free from delays due to unapproved or incomplete resources, maintaining a 98% approval rating.

Vendor & Supplier Management:

• Maintain 95% or higher on-time delivery from suppliers, reducing delays in elevator installation or maintenance.
• Build and maintain strong relationships with suppliers, ensuring high-quality standards for all external components.

Process Improvement:

• Implement at least two significant operational process improvements per year to enhance workflow efficiency.
• Continuously monitor and report on the success of these improvements, aiming for a 10% increase in operational productivity.

Application Instructions:

The application deadline is  Not Specified. Therefore, Qualified and interested candidates should send their updated Resume to: [email protected]  using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://ng.pelifts.com/