Business Manager at Airtel Nigeria

Job Title: Business Manager

Description

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities
Increase revenue earning customer net additions – Prepaid:

• Identify and formulate zonal sales strategies to help Drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations
• Oversee activating connections as per the stipulated turnaround times.

Increase Revenue earning customer net additions – Postpaid:

• Identify and formulate zonal sales strategies to help Drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations, 
• Oversee activating connections as per the stipulated turnaround times.

Achieve Net Revenue of the zone:

• Identify and formulate Customer Service Development strategies to help drive Collections and Bad Debts performance of the zone 
• Propose and drive VAS Up selling activities 
• Drive the reduction of recharge turnovers and first bill churn & zero recharge

Deliver on Channel Satisfaction Score:

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI of 
• Monitor the timely disbursement of claims to the market, regular trade servicing.
• Conceptualize, design and implement channel delight activities

Expand distribution Width and Depth:

• Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

• Network Optimization
• New Sites ROI and deployment
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within Zone.

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at Zonal showrooms, 
• Ensure showroom employees are up skilled in industry training and certifications for the role.

Achieve Employee Engagement scores in line with the Engagement target  for the Business area:

• Continuously motivating the front-line employees through leadership by examples 
• Implement all action plans that will address hygiene issues etc. from engagement survey.

Dimensions:
Financial Dimensions:
Budget: 

• Revenue Earning Customer (Prepaid Nos.) 
• Revenue Earning Customer (Post paid Nos.) 
• Gross Revenue.

Other Dimensions:

• Team Size 
• No. of direct reports
• No. of channel partners/ vendors.

Qualifications
Educational Qualifications:

• Bachelor’s Degree in Management or related Social Sciences
• Master`s in Business Administration would be preferred additional qualification.

Relevant Experience & Functional / Technical Skills:

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable.

Other requirements:

• Result Orientation
• Great problem-solving skills
• Good communications skills.
• Good interpersonal skills 
• Customer centric
• Sound understanding of Sales systems and Process
• Creative self starter.

Application Instructions:

The application deadline is 2nd May, 2025 (05:00 PM). Therefore, Qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://airtel.africa/