Fulfilment Officer at Opay

Job Title: Fulfilment Officer

Job Summary

• The Fulfilment Officer is responsible for ensuring the timely, accurate, and cost-effectivedelivery of OPay card orders to customers across Nigeria. 
• This role involves coordinatingend-to-end order processing, working closely with third-party logistics (3PL) partners andinternal stakeholders to ensure seamless delivery and high customer satisfaction. 
• The officer will ensure all fulfilment activities are aligned with business goals, service level agreements(SLAs), and company ethics.

Key Responsibilities

• Manage end-to-end order fulfilment, ensuring timely, accurate, and cost-effectivedelivery of OPay cards to customers nationwide.
• Coordinate and supervise third-party logistics (3PL) partners to meet serviceexpectations and uphold OPay’s standards.
• Monitor daily fulfilment operations, identifying process gaps and proposingimprovements based on data insights.
• Handle returned orders efficiently and ensure re-fulfillment is completed promptly tomaintain service quality.
• Work cross-functionally with internal teams to align fulfilment operations withbroader logistics and business goals.
• Track performance against KPIs and SLAs and recommend actions to improve deliveryoutcomes and partner efficiency.
• Ensure compliance with operational procedures, data security policies, andregulatory requirements related to fulfilment.
• Escalate unresolved or high-impact issues to the Logistics Manager for timelyintervention.

Qualification

• Candidates should possess relevant qualifications.

Core Competencies:

• Strong leadership and execution skills
• Deep understanding of logistics, fulfilment, and 3PL operations
• Excellent communication and stakeholder management
• Analytical mindset with a continuous improvement orientation
• High proficiency in data interpretation and reporting tools
• Ability to work under pressure and manage high-volume operations
• Good negotiation and problem-solving skills
• Tech-savvy with familiarity in logistics automation tools or platforms

Behavioral Attributes:

• Principled leadership and integrity
• Strong collaboration and cross-functional communication
• Adaptability to changing environments and initiatives
• Proactive and results-driven mindset
• High attention to detail and customer-centric approach

Application Instructions:

The application deadline is on 2nd June, 2025. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://www.opayweb.com/