Customer Support Officer at a Leading EduTech Firm

Full Time Jobs

Ebute-Metta Lagos

Posted 1 day ago

Job Title: Customer Support Officer

Job Summary

As a customer support, you will be responsible for shaping the user experience by delivering exceptional support, resolving inquiries efficiently, and ensuring customer satisfaction.

Responsibilities

Provide professional and timely support to users via live chat, email, phone, and social media.
Track, document, and follow up on support tickets, ensuring proper resolution and customer satisfaction.
Maintain up-to-date knowledge of our platform, services, and updates to educate and guide customers effectively.
Support onboarding for new users, providing walkthroughs and answering questions.
Maintain a high level of professionalism, empathy, and product knowledge in every customer interaction.

Requirements

Bachelor’s degree is required.
Minimum of 1 year experience in customer support, preferably in the Tech or EdTech industry.
Familiarity with CRM systems like Zendesk, Freshdesk, Intercom, or HubSpot is a plus.

Salary
N100,000 – N150,000 per month.

pplication Instructions:

The application deadline is 27th June, 2025. Therefore, Qualified and interested candidates can: “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://teamace.com.ng/