Customer Service Officer at Optimus Bank Limited

Job Title: Customer Service Officer

Responsibilities

• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure effective utilization- of-physical assets at the Customer Service Unit
• Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Effective Cost Management to ensure that Customer Service sub-units are efficient.
• Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
• Drive digital adoption in the branch.
• Maintain and update customer files

Requirements
Education / Qualification:

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience:

• Minimum of 2 years banking experience in Customer Service.

Benefits

• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://optimusbank.zohorecruit.com/jobs/Careers/