Lead, Hub Operations at Moniepoint Incorporated

Job Title: Lead, Hub Operations

About the role

• This role will lead the expansion and performance management of our franchise hub network.
• The ideal candidate will be responsible for onboarding, training, managing, and scaling warehouse franchise partners across Nigeria, ensuring that operations run smoothly, efficiently, and in alignment with our B2B e-commerce objectives.
• This role demands a strong understanding of last-mile logistics, third-party management, and franchise operations within a fast-paced, high-growth environment.

Key Responsibilities

• Oversee the onboarding and setup of new hub partners, ensuring alignment with company standards and operational excellence.
• Recruit, onboard, and train hub teams, establishing a strong foundation for operational success.
• Manage and optimize last-mile delivery operations to meet customer expectations and company SLAs.
• Develop and implement hub-specific SLAs, operational agreements, and performance metrics.
• Monitor and manage hub profitability, identifying opportunities for efficiency improvements and cost reduction.
• Lead daily operations, ensuring seamless coordination across teams and swift resolution of operational issues.
• Drive hub partner ROI through data-driven decision-making and effective resource allocation.
• Expand the hub network by identifying strategic locations and scaling partner operations.
• Establish and maintain strong third-party relationships, negotiating favorable terms and ensuring service quality.
• Regularly assess and enhance hub performance through continuous training, coaching, and performance management.
• Conduct regular order reconciliation and hub audits to ensure operational accuracy and financial transparency.
• Develop contingency plans and troubleshoot issues to minimize operational disruptions.

Key Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 5+ years of experience in logistics, supply chain, or warehouse management, preferably within the e-commerce or FMCG sector.
• Proven experience in managing warehouse partners or franchise networks.
• Strong leadership skills with the ability to manage teams and build high-performance cultures.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic work environment.

Application Instructions:

The application deadline is Not Specified. Therefore, qualified and interested candidates can: “CLICK HERE TO SUBMIT APPLICATION.” It is important to visit the official website (link below) for detailed information on applying successfully for this vacancy.

Website:
Official Job Website: https://www.moniepoint.com